Duty Manager

Better; Dorking; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading leisure operator in Dorking is seeking a Duty Manager to oversee daily operations and customer service at their sports centre. The ideal candidate will manage staff, ensure a welcoming environment, and maintain safety and cleanliness across facilities. This full-time position offers extensive training and development opportunities, competitive pay as an accredited Living Wage employer, and a chance to grow in a rewarding role. Applicants should be passionate about leisure and eager to contribute to community well-being.

Benefits

Pension scheme

Health Assurance

Free eye tests

Discounted leisure centre membership

Access to team events

Qualifications

• Ability to maintain a positive image of the centre to customers.
• Experience in managing day-to-day operations and service.
• Strong interpersonal skills to handle diverse customer queries.

Responsibilities

• Maintain operational service and a welcoming environment.
• Assist customers with facility use and activities.
• Control daily operations and ensure cleanliness and supervision.
• Supervise staff on shift and manage team responsibilities.

Skills

Customer service

Leadership

Problem solving

Team management

Job description

GLL is currently recruiting a Duty Manager to join our centre in Dorking Sports Centre. If you have the skills and ambition to join us as a Duty Manager, there has never been a more exciting time to join us. This is more than a Duty Manager job, it's a career.

As a Duty Manager, you will be passionate about the leisure industry. A Duty Manager’s role is highly varied; you could be doing anything from unlocking the leisure centre and set up, to ordering supplies and checking everything is perfect for your customers. Then, once the day is in full swing, Duty Managers ensure it’s all running as it should be – handling customer queries, managing your team, and ensuring the successful operation of the gym, pool, and other facilities. Your own development is just as important, as we’ll train you to sharpen your skills in this diverse Duty Manager role.

Duty Managers are fast‑thinkers, calm under pressure, responsible, and natural with people from all walks of life; this is your chance to progress as a Duty Manager.

What you’ll do

• Maintain a good and positive image of the centre to customers and the public by providing a welcoming, helpful, and professional pool and operational service.
• Assist customers with the use of the facilities and activities and encourage maximum use of the Centre.
• Prepare areas and equipment for sessions as appropriate.
• Responsible for the efficient and effective control of the day‑to‑day operations and service of the centre, ensuring that security, general cleanliness, customer supervision, and equipment checks are maintained.
• Ensure all pool safety/operating procedures are in place.
• Maintain all ‘good housekeeping’ systems and assist management to effect improvement plans for energy conservation and resource maximisation.
• Supervise all staff on shift, effectively and efficiently allocating work and carrying out any other duties as required commensurate with the post’s level of responsibility.
• Ensure all members of the team are effectively supervised and that all people‑management procedures are effectively operated within the team (e.g. recruitment, absence reporting, qualification maintenance, appraisals, discipline, etc).

What you need

• A can‑do attitude.
• Ability maintain a good and positive image of the centre to customers and the public by providing a welcoming, helpful, and professional pool and operational service.
• Assist customers with the use of the facilities and activities and encourage maximum use of the Centre.
• Prepare areas and equipment for sessions as appropriate.
• Responsible for the efficient and effective control of the day‑to‑day operations and service of the centre, ensuring that security, general cleanliness, customer supervision, and equipment checks are maintained.
• Ensure all pool safety/operating procedures are in place.
• Maintain all ‘good housekeeping’ systems and assist management to effect improvement plans for energy conservation and resource maximisation.
• Supervise all staff on shift, effectively and efficiently allocating work and carrying out any other duties as required commensurate with the post’s level of responsibility.
• Ensure all members of the team are effectively supervised and that all people‑management procedures are effectively operated within the team (e.g. recruitment, absence reporting, qualification maintenance, appraisals, discipline, etc).

The basics

• This is a Full time, permanent. Hours of work will be negotiated with you in line with the needs of the service; flexible working may be possible. Working from home is not possible in this role.
• We are an accredited Living Wage employer with industry‑leading rates of pay.
• We can offer a career, not just a job, with extensive Learning & Development support available.
• A uniform will be supplied and must be worn.
• GLL is Values Driven, not Profit Driven. We work hard to benefit the communities we operate in.
• As a staff‑owned organisation, you will be given the opportunity to join the Society and have a stake in your business.

Additionally, GLL offers employees a range of employment benefits

• Access to a pension scheme.
• Health Assurance and access to Counselling services.
• Access to the tax‑efficient Ride to Work bicycle purchase scheme.
• Free annual eye tests.
• Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL Extras!

GLL Society benefits (if you choose to join the Society after your probation period) include

• The right to stand for the Society board and to vote for board members to represent you.
• Access to team building and fun events such as treks, concerts, outings, etc.
• Access to a range of benefits exclusive to our people – ask your line manager for details or check out the Intranet.

About GLL

As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales, and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries, and children’s centres.

Our people are from the communities we serve and help us make real changes in their local area.

One of our core values is ‘More than a Job’, because working with us opens a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we are having a positive impact on our people, we also offer some flexible and part‑time working options so you can manage your role to fit life. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community.

We offer two different types of work arrangements

• A permanent employment contract – part time and full time.
• A flexible worker engagement by joining our flexible worker pool.

So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support, or working with children, you’ll be able to find your ideal new job at GLL.

Passionate about seeing our communities thrive, we invest back into our facilities, projects, and people and are Investors in People Gold Award employer.

However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people’s lives.

We are an inclusive employer. We seek and welcome diversity in our teams.

All pay rates are subject to skills, experience, qualifications, and location.