Duty Manager

Whitbread Group; Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel chain is seeking a Duty Manager for its Cardiff City Centre location. This role involves managing a high-performing team to ensure exceptional guest experiences while maintaining health and safety standards. Ideal candidates will have leadership experience in retail or similar environments and be dedicated to delivering outstanding customer service. The position offers a competitive pay rate and the chance to grow within a supportive organization.

Benefits

Discount on hotel rooms

Discount on meals at Whitbread Restaurants

Pension and savings schemes

Additional discounts on various services and products

Qualifications

• Experience leading teams in retail or similar environments.
• Ability to inspire others and deliver exceptional customer experiences.
• Proven communication and organisational abilities.

Responsibilities

• Manage a high-performing team ensuring smooth hotel operations.
• Maintain health & safety standards.
• Create an exceptional guest experience.

Skills

Leadership experience

Customer service

Communication skills

Organisational skills

Job description

Duty Manager - Cardiff City Centre (Queen Street) Premier Inn

Come and be a Duty Manager at Premier Inn in Cardiff City Centre (Queen Street).

Lead our dream team to make sure every aspect of our famous hotel experience is welcoming, safe, and brilliant.

If you’ve got experience in retail or other jobs where you have successfully led people before, then this role is perfect as your next step in management.

We’re looking for a dedicated professional who knows how to deliver outstanding customer experience and has the skills to inspire others.

Immediate start – with all leadership experience relevant.

PAY RATE: Up to £13.36 per hour

CONTRACT TYPE: Fixed Term until 01/10/26

HOURS: 32 hours a week across 4 days - evenings and weekends included

LOCATION: Premier Inn Cardiff City Centre (Queen Street)
Helmont House, 10 Churchill Way, Cardiff, CF10 2HE

Why you’ll love it here:

• Training and support: At Premier Inn we do careers worth staying for, so from day one, you’ll receive a warm welcome and learn our simple administration system that will make your job easier. Plus, there’s a clear career path within our business to help you grow.

• Whitbread Benefits Card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants.

• Pension and saving schemes: Take advantage of our company pension and save-as-you-earn scheme.

• Discounts: Get discounts on shops, utility bills, travel, cinema trips, supermarkets, and more.

What you’ll do:

Join our team at Cardiff City Centre (Queen Street) Premier Inn as a Duty Manager, where your proven leadership skills will be put to use managing a reliable, high‑performing team that ensures the smooth running of our hotel. If you’ve led a team in a retail environment, you’ll use your experience, excellent communication, and organisational skills to manage everything from health & safety standards to creating an exceptional guest experience.