Duty Manager

BOXPARK; Bath; On-site; GBP 22,000 - 27,000; Full time

Job summary

A family of hotels in Bath is looking for a Duty Manager to join their team. This role involves supporting your team in delivering outstanding service to guests, maintaining knowledge of the menu, and recruiting and training new staff. Competitive pay and service charge included, along with various employee benefits like development opportunities, discounts, and free meals on duty. If you are passionate about providing great service and fostering team spirit, we want to hear from you.

Benefits

Competitive pay

Perkbox platform access

25% off food & beverage

Staff rate of £25 B&B

Employee Assistance Programme

Free meals when on duty

Development opportunities

Milestone awards

Qualifications

• Ability to ensure exceptional guest service.
• Knowledge of menu items to assist guests.
• Skills to recruit and train new staff.

Responsibilities

• Support team to provide exceptional service.
• Recruit and train staff as needed.
• Ensure memorable guest experiences.

Job description

Overview

Location: The Bath Priory (part of the Brownsword family of hotels) has a great location in Bath, just a short walk from the city centre, with a bus stop right outside. The hotel is stunning, a Georgian house with 33 bedrooms built in honey-coloured Bath stone and surrounded by four acres of multi-award-winning gardens. We have won awards at 5-star level for over ten years and are seeking sparkling new personalities to join our family.

SERVICE CHARGE — We pay our team service charge each month. This service charge all goes into one pot, and 100% of that service charge is shared amongst all the team at the hotel — every penny received is paid out to the team. Service charge can be in the region of £160 a month (close to £2000 per year) for a full-time employee. Send us a Whatsapp message with FAMILYFIRST to [phone] to find out more, chat to us and apply (or apply the normal way, whichever works best for you!).

Come and join our team as a Duty Manager and let your passion and personality shine.

Our culture is important to us, and we encourage everyone in our teams to show thoughtfulness towards each other and our guests.

Responsibilities

• As a Duty Manager you will support the team and ensure we always provide exceptional service to our guests, helping them make memories that last a lifetime.
• We serve a lot of yummy dishes, so you should know the menu to advise guests when they ask for help.
• Know all room features to assist with guest inquiries about our accommodation.
• When needed, recruit the best staff for our team and train new staff to be as wonderful as our current team.
• Foster a supportive environment where colleagues become friends and collaboration across departments is encouraged.
• Ensure all guests have a memorable experience and that the team works as one. Be prepared to muck in across departments as required.

Work-life balance is important, so we aim for fair rotas and flexibility in return for mutual flexibility.

Benefits & Bonuses

• Competitive pay, with service charge and tips on top.
• Perkbox platform access for retail and hospitality perks.
• Excellent staff discounts across our hotels (25% off food & beverage, staff rate of £25 B&B per person, and rates for friends and family).
• Employee Assistance Programme with an externally run confidential helpline.
• Free meals when on duty.
• Development opportunities and clear pathways, with hundreds of internal promotions including to General Manager level.
• Milestone awards and additional gifts for long service, such as champagne, afternoon tea, or dinner, plus special gifts for major anniversaries.

About our family of hotels

We bring a family of hotels together under one roof, ready to welcome guests with open arms, warm hearts and memorable experiences.

Each of our hotels is unique, individual, and quirky in personality. Quality is fundamental to everything we do, and we believe everyone should feel included, special and welcome — for both our team and our guests.

We have very unique hotels in very special locations, from the award-winning Gidleigh Park in Devon and the 900-year-old Amberley Castle to our cool city centre Abode Manchester set in a 19th-century textile factory, two minutes from Piccadilly station. To see the whole group, take a look here: thiswww.brownswordhotels.co.uk

If you’re the type of person that likes to learn and share knowledge, get in touch.

Send us a Whatsapp message with FAMILYFIRST to [phone] to find out more, chat to us and apply (or apply the normal way, whichever works best for you!).