Dual-Brand Guest Service Manager – Lead Experience

Jmk Group; Belfast; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading hotel group is seeking a Guest Service Manager for a dual-site opening in Belfast. This key leadership role involves managing two Marriott brands, focusing on exceptional guest service and team development. The ideal candidate will have prior experience in a similar role, strong leadership and communication skills, and the ability to thrive in a fast-paced environment. Passion for enhancing guest satisfaction and operational excellence is essential. Join the team for a significant opportunity to impact a flagship opening.

Benefits

High-profile hotel opening

Focus on people and culture

Opportunity for impact from day one

Qualifications

• Experience in a similar management role.
• Confident leadership skills and effective communication.
• Ability to remain calm under pressure and deliver solutions.

Responsibilities

• Manage operations across two hotels as Manager on Duty.
• Enhance guest experiences following Marriott standards.
• Support recruitment and training of team members.
• Handle guest feedback and ensure compliance with policies.

Skills

Leadership

Communication

Decision-making

Guest service orientation

Job description

A leading hotel group is seeking a Guest Service Manager for a dual-site opening in Belfast. This key leadership role involves managing two Marriott brands, focusing on exceptional guest service and team development. The ideal candidate will have prior experience in a similar role, strong leadership and communication skills, and the ability to thrive in a fast-paced environment. Passion for enhancing guest satisfaction and operational excellence is essential. Join the team for a significant opportunity to impact a flagship opening.