Domestic Abuse Triage Volunteer (Staffordshire)

Victim Support; Hanley; On-site; GBP 10,000 - 40,000; Full time

Job summary

A charitable organization in Hanley is seeking a Service Delivery Volunteer to provide specialist support services for individuals affected by crime. Volunteers will gain valuable skills and experience while making a meaningful impact in the community. This role requires a commitment to volunteer for a minimum of 3 hours per week for at least 12 months and completion of necessary training. This opportunity also offers networking possibilities with local organizations, making a difference in people's lives, and contributing to a diverse and inclusive environment.

Benefits

Reimbursement for travel and lunch expenses

Training opportunities

Joining a community of volunteers

Qualifications

• Must be 18 years of age or over.
• Willing to volunteer for at least 3 hours per week for a minimum of 12 months.
• Complete a 10-week training including virtual sessions.
• Pass an enhanced DBS check and provide two satisfactory references.
• Active email address for communications.

Responsibilities

• Provide specialist support services for individuals affected by crime.
• Help victims feel safer and supported.
• Represent the organization at local events.
• Network with local organizations and community partners.

Job description

Last year 786,574 people were offered information and support from Victim Support. As a Service Delivery Volunteer you will provide specialist support services for people affected by crime.

Why volunteer with us?

• Make a difference - you will volunteer directly with victims and/or alongside staff.
• Gain skills and experience - you will receive training on how to provide practical and emotional support.
• Join our community - you will be part of a large community of over 1,500 volunteers and staff.
• Beyond your role – attend one or our many events/webinars and join one of our six Equality, Diversity & Inclusion networks.

Volunteering with Victim Support in Staffordshire

As a Volunteer in Staffordshire your role will include:

• Making a real impact by helping people affected by crime feel safer, supported, and empowered.
• Building valuable skills and confidence through specialist training in safeguarding, risk assessment, and supporting victims of crime.
• Representing Victim Support at local events and community activities, raising awareness and connecting with people who need help.
• Networking with local organisations and community partners, gaining insight into multi‑agency working and referral pathways.

What do we ask of you?

• Be 18 years of age or over.
• Be able to volunteer for at least 3 hours per week, for at least 12 months.
• Undertake training over a 10-week period – this includes five virtual training days as well as completing a workbook and online learning modules.
• Undertake an enhanced DBS check & be part of the DBS update service.
• Be able to provide two satisfactory references.
• Have an active email address that you are comfortable using in order to engage with VS communications.

Expenses

• All Victim Support volunteers are entitled to out-of-pocket expenses incurred whilst volunteering, including travel and lunch.

Diversity Matters

• VS strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
• VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
• We are happy to make reasonable adjustments to support you through the application process.

Want to find out more?

• If you have any questions or would like to find out more about this role, please contact [e-mail]

Download the role description below