Disputes & Chargeback Excellence Lead

Applied Intuition Inc.; Cardiff; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading fintech company in Cardiff is seeking a Subject Matter Expert in Disputes/Chargeback to ensure exceptional customer service and handle complex disputes. The ideal candidate will have experience in financial services, strong analytical skills, and excellent communication abilities. This hybrid role involves working from the office 3 days a week. The company offers an inclusive culture and a range of employee benefits.

Benefits

Private Healthcare

Worldwide travel insurance

Anniversary Rewards

Salary Sacrifice Pension Scheme

EV Salary Sacrifice Scheme

28 days holiday

Learning and Wellbeing Budget

Enhanced Parental Leave

Cycle to Work Scheme

Season Ticket Loan

Free therapy sessions

Dog Friendly Offices

Free drinks and snacks

Qualifications

• Experience working in a regulated financial services environment.
• Effective communicator and relationship builder.
• Demonstrated experience in team training and process improvements.

Responsibilities

• Handle complex disputes ensuring compliance with regulations.
• Design and maintain training materials for the team.
• Champion process improvements to enhance operational efficiency.

Skills

Analytical mindset

Strong communication skills

Relationship management

Organizational abilities

Tools

Dispute management tools

Job description

A leading fintech company in Cardiff is seeking a Subject Matter Expert in Disputes/Chargeback to ensure exceptional customer service and handle complex disputes. The ideal candidate will have experience in financial services, strong analytical skills, and excellent communication abilities. This hybrid role involves working from the office 3 days a week. The company offers an inclusive culture and a range of employee benefits.