Dispensing Optician

Scienceabode; Manchester; On-site; GBP 32,000 - 35,000; Full time

Job summary

A luxury eyewear retailer is seeking a qualified Dispensing Optician for their office in Greater Manchester. This role focuses on providing personalized eyewear advice via digital channels, ensuring top-notch customer service. The ideal candidate is a GOC Registered Optician with strong commercial awareness and excellent communication skills. The position offers a competitive salary between £32,000 and £35,000 with added benefits like professional fees coverage and generous annual leave.

Benefits

Salary: £32,000 to £35,000 per year

Annual Leave: 26 days + bank holidays

Performance-related bonus

Professional fees paid (GOC and ABDO)

Generous staff discount on eyewear

Reduced weekend commitment

Qualifications

• GOC Registered Dispensing Optician required.
• Strong commercial awareness and customer-focus essential.
• Comfortable using digital communication tools.

Responsibilities

• Respond to customer inquiries via email, chat, and phone.
• Provide tailored recommendations for eyewear.
• Support customers with order tracking and modifications.
• Identify and resolve customer concerns efficiently.
• Utilize internal systems for accurate customer logs.
• Maintain knowledge of products and share insights with the team.

Skills

GOC Registered

Customer-first mindset

Strong commercial awareness

Excellent collaboration skills

Digital systems proficiency

Job description

Zest Optical are working in partnership with the UK's leading independent online retailers of luxury sunglasses and prescription eyewear to recruit a qualified Dispensing Optician for their head office near Bury.

This is a unique opportunity to apply your in-store dispensing experience in a fresh, office-based role focused on customer care, innovation, and digital retail growth.

Job Type: Permanent, Ideally Full Time, Minimum 30 Hours Per Week

Location: Office-based near Bury, Greater Manchester

Dispensing Optician – Role Overview

As a Dispensing Optician, you'll be a key member of the customer service team, providing personalised eyewear advice and support to customers over email, live chat, and phone. You'll guide customers through frame and lens selections, order-related questions, and aftercare, ensuring every interaction reflects the team's commitment to excellence.

Key Responsibilities

• Respond to customer enquiries via digital channels (email, chat, phone)
• Provide tailored recommendations for frames, prescription lenses, and sunglasses
• Support customers with order tracking, modifications, and aftercare advice
• Identify and resolve customer concerns with empathy and efficiency
• Utilise internal systems to manage and log customer interactions accurately
• Maintain up-to-date knowledge of products and procedures, and share insights with the team

About the Business

20+ years of success as a top-rated luxury online eyewear retailer
Over 23,000 5-star reviews on Trustpilot
Head office includes modern workspace, Optical Glazing Lab, and fulfilment centre
Known for combining quality, service, and a passion for premium eyewear

What We're Looking For

• GOC Registered Dispensing Optician
• Strong commercial awareness and a customer-first mindset
• Comfortable using digital systems and communication tools
• Excellent collaboration and communication skills
• Passion for innovation and service development in optical retail

What's On Offer

• Salary: £32,000 to £35,000 per year + performance-related bonus
• Working Hours: 30-37.5 hours per week
• Weekend Commitment: Reduced weekend working compared with most practice-based roles
• Annual Leave: 26 days + bank holidays
• Professional Fees: GOC and ABDO fees paid
• Staff Discount: Generous discount on luxury eyewear productsOffice Working: Work from head office location, surrounded by a highly experienced, close-knit team

Apply online through our website.