Disclosure Coordinator

NHS; Gateshead; On-site; GBP 26,000 - 32,000; Full time

Job summary

A healthcare provider in England is looking for an adaptable individual to manage applications for access to health records. The role involves assessing Subject Access Requests, liaising with clinicians, and ensuring compliance with GDPR regulations. Ideal candidates will have experience in medical terminology and IT packages, show attention to detail, and communicate empathetically. This position requires managing unpredictable workloads and tight deadlines while ensuring the confidentiality of health records.

Qualifications

• Must have a working knowledge of GDPR and Access to Health Records Act.
• Able to work to tight deadlines and manage interruptions.
• Experienced in redaction.

Responsibilities

• Assess individual Subject Access Requests and identify any issues.
• Extract relevant information from medical records based on applications.
• Liaise with clinicians to ensure appropriate outcomes.

Skills

Attention to detail

Confident communication

Empathy

IT proficiency

Education

A Level/NVQ 3 or equivalent relevant experience

Medical Terminology or equivalent practical experience

Qualification/experience of Microsoft IT packages

Tools

Trust IT systems

Job description

We are looking for a conscientious, adaptable individual with a meticulous attention to detail to join our small specialist team. The post holder will be responsible for managing applications for access to health records from patients, third party representatives and authorised individuals The post holder will work within the requirements of the GDPR 2018, Access to health Records Act 1990 and associated information rights legislation.

Main duties of the job

You will be responsible for assessing each individual Subject Access Request identifying any issues of concern and liaising with relevant clinician(s) to achieve an appropriate outcome. You will be working to strict legislative deadlines in an environment where the workload can be unpredictable and interruptions frequent. You will be expected to deputise for the Disclosure Officer in their absence escalating areas of concern when necessary

About us

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.

Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.

We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.

The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.

Job responsibilities

The post holder will be required to extract relevant information from medical records, tailoring the release of records to the requirement of the application. A working knowledge of GDPR and AHR90 is essential.You will be expected to consider if any lawful exemptions apply prior to releasing copy records. You must be experienced in the use of IT packages and have a good understanding of medical terminology. You must be a confident, diplomatic, empathetic communicator, able to relay complex information to professional external bodies, patients, patient representatives and colleagues.

Person Specification

Qualifications

• A Level/NVQ 3 or equivalent relevant experience
• Medical Terminology or equivalent practical experience
• Qualification/experience of Microsoft IT packages
• Practical experience of Trust IT systems
• Demonstrable experience of working to tight deadlines
• Experienced in redaction

Qualification/Experience

• Information Rights Legislation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.