Director, Patient Safety

Rochester Regional Health; Rochester; On-site; GBP 74,000 - 101,000; Full time

Job summary

A healthcare organization in Rochester is seeking a qualified individual to lead clinical patient safety operations. The role involves designing and evaluating patient safety programs, ensuring compliance with regulatory standards, and providing leadership for patient safety initiatives. Candidates must hold a Bachelor's degree and have at least 2 years of experience in healthcare quality and safety. Strong leadership, communication, and data management skills are essential. The position offers a competitive salary range of $100,000 to $135,000.

Qualifications

• Minimum of 2 years of experience in healthcare quality and patient safety.
• For those with a BSN or MSN, a valid NYS Registered Nurse License is required.
• Excellent leadership, communication, and team-building skills.

Responsibilities

• Design, implement, and evaluate patient safety programs.
• Oversee investigation and analysis of patient safety incidents.
• Provide regular reports to senior leadership on patient safety.

Skills

Safety science

Data management

Leadership skills

Communication skills

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Teams

Microsoft PowerPoint

Job description

SUMMARY

The position will support the RRH Quality and Safety strategic pillar to provide the highest quality care, free from preventable harm with best‑in‑class service at the lowest cost. This role will have responsibility for the clinical patient safety operations of Rochester Regional Health. They will utilize leadership and operational expertise plus knowledge of quality and patient safety science, theories of innovation to recommend and operationalize RRH quality and safety goals, and organize patient safety resources to mitigate clinical risks and ensure the highest possible level of safety, quality, performance and innovation.

KEY RESPONSIBILITIES

PEOPLE LEADERSHIP

• Effectively recruit and retain talent for continuous support of aligned business areas.
• Foster a team‑based environment that collaborates across entrou disciplines to focus on continuous improvement and engagement.
• Monitor and recognize performance of people and support professional development. Support workplace well‑being and safety.

PROGRAM DEVELOPMENT AND IMPLEMENTATION

• Design, implement, and evaluate patient safety programs, policies and procedures across all facilities within the health system (e.g., CUSP, Safety Culture Assessment).
• Integrate patient safety principles into clinical workflows, processes, and systems.

INCIDENT RESPONSE & INVESTIGATION

• Oversee the operational use of the event reporting system.
• Oversee the investigation and analysis of patient safety incidents, adverse events, and clinical risks, utilizing root cause analysis methodologies to identify contributing factors and opportunities for improvement.
• Partner with senior leadership to develop and implement proactive strategies to prevent future occurrences and enhance patient safety outcomes.

REGULATORY COMPLIANCE AND ACCREDITATON

• Ensure internal business processes are compliant with all relevant regulatory requirements, accreditation standards, and guidelines related to patient safety.
• Serve as a subject matter expert on patient safety issues during regulatory surveys, audits, and accreditation visits.

EDUCATION AND TRAINING

• In partnership with senior leadership, develop educational programs, training sessions, and resources to enhance awareness of patient safety principles, riskkamp mitigation strategies, and incident reporting processes among staff, clinicians, and leadership.
• Foster a culture of learning and continuous improvement by promoting interdisciplinary collaboration, knowledge sharing, and evidence‑based practices.

DATA ANALYTICS AND PERFORMANCE MONITORING

• Utilize data analytics and performance metrics to monitor patient safety outcomes, identify trends, and benchmark performance against industry standards and internal targets.
• Provide regular reports and presentations to senior leadership and governing bodies on patient safety initiatives, risk management activities, and quality improvement efforts.

MINIMAL QUALIFICATIONS

• Bachelor’s degree required.
• Minimum of 2 years of experience in healthcare quality and patient safety (or other relevant experience) required.
• For those with a BSN or MSN, a valid NYS Registered Nurse License is required.

PREFERRED QUALIFICATIONS

• Strong knowledge of safety science, high reliability, improvement methodologies, regulations, and accreditation standards (e.g., NYS, DNV, CMS).
• Demonstrated ability to apply implementation science methodologies (Safety culture, human factors, design thinking, root cause analysis, qualitative analytics and implementing risk mitigation strategies).
• Excellent communication, collaboration, and interpersonal skills with the ability to engage and influence stakeholders at all levels of the organization.
• Certification in patient safety (e.g., CPPS), risk management (e.g., CPHRM), or quality improvement (e.g., CPHQ) preferred.
• Highly proficient in analytical and data management and interpretation skills.
• Excellent leadership, communication, and team‑building skills.
• Ability to work collaboratively with all levels of staff and adapt to changing healthcare environments.
• High level of proficiency with Microsoft Excel, Teams and PowerPoint.

PHYSICAL REQUIREMENTS

Sedentary work – Exerting up to 10 pounds of force occasionally. Sedentary work involves sitting most of the time, but may involve walking or standing for 属 brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

PAY RANGE

$100,000.00 – $135,000.00