Director, Customer & Partner Advocacy Programs

S&P Global, Inc.; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

A leading global energy firm in London is looking for an Associate Director, Customer & Partner Advocacy. In this role, you will manage key customer advocacy programs and develop strategic initiatives that enhance client relationships. The ideal candidate should have over 10 years of experience, including leadership roles, and be skilled in communication and analysis. Join a team dedicated to advancing essential intelligence and helping clients thrive in the energy market. Competitive salary and excellent benefits are offered.

Benefits

Health and wellness benefits

Flexible downtime

Continuous learning opportunities

Financial wellness programs

Family-friendly perks

Referral incentive awards

Qualifications

• 10+ years of experience in customer-facing roles.
• Strong track record of success in client relationship management.
• Experience leading teams either regionally or globally.
• Exceptional communication skills to engage senior stakeholders.
• Strong analytical and problem-solving capabilities.

Responsibilities

• Manage and oversee operations of Executive Roundtables and Advocacy Programs.
• Develop and implement strategic vision for Customer Advocacy.
• Build relationships with key stakeholders and facilitate discussions.
• Oversee daily operations to ensure seamless participant experience.
• Establish success metrics to evaluate events' effectiveness.

Skills

Customer relationship building

Interpersonal communication

Analytical skills

Project management

Leadership

Job description

A leading global energy firm in London is looking for an Associate Director, Customer & Partner Advocacy. In this role, you will manage key customer advocacy programs and develop strategic initiatives that enhance client relationships. The ideal candidate should have over 10 years of experience, including leadership roles, and be skilled in communication and analysis. Join a team dedicated to advancing essential intelligence and helping clients thrive in the energy market. Competitive salary and excellent benefits are offered.