Digital Product Owner (Defined Pension Benefits)

Legal & General; City of London; On-site; GBP 60,000 - 64,000; Full time

Job summary

A leading UK financial services group is seeking a Digital Product Owner to enhance digital interactions for pension schemes. This role involves defining the product vision, managing product development, and collaborating across teams to ensure seamless user experiences. Candidates should have experience in product management, particularly in financial services, and familiarity with agile delivery practices. A competitive salary of £60,000 – £64,000 annually is offered with various benefits and a commitment to flexible working.

Benefits

Performance-related bonus plan

Generous pension contribution

Healthcare plan

At least 25 days holiday

Electric car scheme

Discounts on high-street stores

Qualifications

• Strong understanding of Defined Benefit pensions and member servicing models.
• Familiarity with digital design principles and accessibility standards.
• Proven experience as a Product Manager or Product Owner focusing on digital experiences.

Responsibilities

• Lead the digital product vision for member experience.
• Visualise product roadmaps for effective launches.
• Champion a member-first mindset and ensure digital solutions are valuable.

Skills

Understanding of Defined Benefit pensions and member servicing models

Digital design principles familiarity

IT infrastructure systems understanding

Experience as a Product Manager or Product Owner

Agile delivery team experience

Excellent communication skills

Ability to lead teams

Education

Degree in business, technology, or pensions (desirable)

Tools

JIRA

Confluence

Job description

About Legal & General

Legal & General (L&G) is a leading UK financial services group and major global investor. We have been safeguarding people’s financial futures since 1836 and strive to build a better society, improving the lives of our customers and creating value for shareholders.

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Our retirement and protection solutions include pension risk transfer, UK and US life insurance, and UK workplace pensions and retirement income. L&G Institutional Retirement looks after around 700,000 institutional customers, operating continuously in the UK market since 1987 as the longest‑running insurer.

Our institutional retirement portfolio stands at an estimated £86.1 billion at 31 December 2023, with over 1 million customers in total.

Digital Product Owner

We’re recruiting a Digital Product Owner to lead the creation and enhancement of digital interactions for defined benefit pension schemes, ensuring a seamless, engaging, and personalised experience for customers, Trustees, and EBCs.

What you’ll be doing

• Defining and owning the digital product vision for DB member experience, aligning with the company’s client services strategy and digital roadmap, and articulating product benefits to communicate value to users and stakeholders.
• Visualising the product roadmap to guide development phases and planning pilot and release strategies for effective product launches.
• Championing a member‑first mindset, ensuring digital solutions are intuitive, accessible, and valuable to members.
• Leading the development and continuous improvement of digital tools and platforms that support DB member journeys (e.g. onboarding, retirement planning, education, and benefit tracking).
• Applying design thinking to explore new concepts and solutions, facilitating product prototyping to validate ideas and gather early feedback.
• Translating business and user needs into clear product requirements, user stories, and acceptance criteria, prioritising the product backlog, balancing member value, business impact, and technical feasibility.
• Collaborating with internal stakeholders (engineering, design, customer service, compliance, and client relationship managers) to ensure alignment and readiness for digital change, acting as the voice of the member in agile ceremonies and product discussions.
• Working closely with UX/UI designers, engineers, and data analysts to deliver high‑quality digital experiences, monitoring product performance using analytics and member feedback to drive continuous improvement.
• Ensuring Consumer Duty accountability by reviewing system or process changes that impact customer journeys with business stakeholders to assess their effect on customer outcomes.
• Leading all matters related to employee management, ensuring consistent use of management discretion and adherence to Group policies and procedures, including the Partnership Agreement, to maximise business performance.

Qualifications

• Strong understanding of Defined Benefit pensions and member servicing models.
• Familiarity with digital design principles, accessibility standards, and customer journey mapping.
• Understanding of IT infrastructure systems and services in complex environments.
• Proven experience as a Product Manager or Product Owner, ideally focused on digital member or customer experiences in financial services, pensions, or a related field.
• Experience working in Agile delivery teams and using tools such as JIRA, Confluence, or similar.
• Desirable: experience with data visualisation, personalisation, or digital self‑service platforms.
• Excellent communication and stakeholder management skills.
• Ability to translate complex requirements into simple, user‑focused solutions.
• Ability to lead 2‑3 teams in a matrix management structure.
• Degree desirable but not essential; equivalent experience in business, technology, or pensions acceptable.
• Desirable: Product Owner Professional Scrum Product Owner (PSPO) or Certified Scrum Product Owner (CSPO) or relevant experience or SAFe Product Owner/ Product Manager (POPM).

Benefits

• The opportunity to participate in our annual, performance‑related bonus plan and valuable share schemes.
• Generous pension contribution.
• Life assurance.
• Healthcare plan (permanent employees only).
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service; option to buy and sell holiday.
• Competitive family leave.
• Participation in our electric car scheme, offering employees the option to hire a brand‑new electric car through tax‑efficient salary sacrifice (permanent employees only).
• Discounts on L&G products and a range of high‑street stores and online.
• Modern workspaces designed with wellbeing at the heart.

Additional Information

At L&G we believe it is possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, collaborating with people from diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing, you will be empowered by initiatives that support career development and excellence.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options, including part‑time, term‑time and job shares. Some roles may have limited flexibility due to customer demand, but we accommodate requests whenever possible.

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential, and connection to our purpose.

Role Details

Seniority level: Not applicable
Employment type: Full‑time
Job function: Finance

Location: London, England, United Kingdom
Salary: £60,000 – £64,000 (annual)