Digital Freight Customer Service Specialist

DigiHaul; Hatfield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading digital freight company in the UK is seeking a Customer Service Advisor to join their dynamic team. In this role, you will serve as the first point of contact for customers and ensure high-quality service delivery. Responsibilities include managing shipments, providing technical support, and maintaining customer relationships. Ideal candidates should have strong customer service skills, call center experience, and a general understanding of the UK transport industry. This position offers various benefits and a rewarding work environment.

Benefits

33 days holiday

15% non-contractual bonus

Access to Pension Scheme

Access to Private Medical Cover

Retail discounts

Cycle to Work scheme

Employee Assistance Programme

Electric Vehicle Salary Sacrifice lease scheme

Birthday vouchers

Health Assessments

Training and development opportunities

Qualifications

• Experience dealing with 3rd party subcontractors.
• Able to travel within the UK.
• Good system understanding and ability to work at pace.

Responsibilities

• Act as the first point of contact for customers.
• Provide high quality customer service.
• Develop and maintain professional relationships with customers.
• Assign new shipments to carriers.
• Ensure POD's are quality checked and signed off.
• Investigate and resolve carrier platform non-compliance.

Skills

Excellent customer service skills

Call centre experience

Ability to work under pressure

General understanding of the UK transport industry

Job description

A leading digital freight company in the UK is seeking a Customer Service Advisor to join their dynamic team. In this role, you will serve as the first point of contact for customers and ensure high-quality service delivery. Responsibilities include managing shipments, providing technical support, and maintaining customer relationships. Ideal candidates should have strong customer service skills, call center experience, and a general understanding of the UK transport industry. This position offers various benefits and a rewarding work environment.