Digital Banking Customer Support Specialist

Goldman Sachs; Birmingham; On-site; GBP 22,000 - 30,000; Full time

Job summary

A global investment and financial services firm is seeking a Customer Support Agent in Birmingham. This role involves answering customer calls, providing product information, and resolving service issues. Ideal candidates will possess strong communication skills, experience in customer service or retail banking, and the ability to work in a fast-paced team environment. The company is committed to diversity and offers various development opportunities for its employees.

Benefits

Career development opportunities

Diversity and inclusion programs

Wellness and personal finance offerings

Qualifications

• Experience in a retail banking environment or similar customer service environment.
• Strong interpersonal and communication skills.
• Ability to work independently and in a team-oriented environment.

Responsibilities

• Answer incoming calls providing product information and support.
• Build rapport and resolve service issues with customers.
• Document all service interactions according to procedures.

Skills

Customer service

Communication skills

Problem-solving

Interpersonal skills

Negotiation skills

Job description

A global investment and financial services firm is seeking a Customer Support Agent in Birmingham. This role involves answering customer calls, providing product information, and resolving service issues. Ideal candidates will possess strong communication skills, experience in customer service or retail banking, and the ability to work in a fast-paced team environment. The company is committed to diversity and offers various development opportunities for its employees.