Diagnostics Technician

Cordaad Nijkerk; Bristol; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading service provider in Bristol is seeking a Diagnostics Technician to provide technical support for coffee vending machines. The role includes troubleshooting electrical and mechanical issues, managing spare parts, and collaborating with various departments. Ideal candidates will have a background in technical support and strong communication skills. Competitive benefits and a collaborative environment offered.

Benefits

Bonus schemes of up to 5%

28 days holiday plus Bank Holidays

Enhanced pension scheme

Free parking

Christmas shutdown

Employee Assistance Programme

Ongoing training and development

Qualifications

• Must possess a good understanding of electrical principles.
• Background in appliance or technical support is essential.
• Effective problem-solving and multitasking abilities are required.

Responsibilities

• Provide telephone and email support to customers.
• Diagnose and troubleshoot vending machine issues.
• Process and manage spare parts requests.
• Inspect and analyze returned components.
• Maintain records in Microsoft Dynamics.
• Prepare technical documentation for various teams.
• Collaborate with different departments for issue resolution.
• Ensure compliance with regulations and standards.

Skills

Understanding of basic electrical principles

Knowledge of electrical, mechanical, and hydraulic systems

Strong IT skills (MS Office, MD Dynamics; SAP advantageous)

Excellent communication skills, written and verbal

Organised and able to manage multiple tasks effectively

Problem-solving mindset with a continuous improvement approach

Team player with a proactive attitude

Appliance/technical support background essential

Tools

Microsoft Dynamics

SAP

Job description

Diagnostics Technician

Location: Bristol -Bradley Stoke, BS32

Salary: £28,000 per annum

Hours: 37.5 hours per week, Monday to Friday

Contract: Full‑time, Permanent - Immediate Start (Onsite role)

About The Role

We are recruiting a Diagnostics Technician to join our busy service team. You will be the first point of contact for customers, providing technical support and helping to maintain the highest quality standards across a range of coffee vending machines.

This is a varied role combining customer service, technical support, spare parts coordination and continuous improvement activities.

Key Responsibilities

• Provide telephone and email support to customers, resolving technical queries and incidents
• Diagnose and troubleshoot electrical, mechanical, and hydraulic issues with vending machines
• Process and manage spare parts requests, ensuring accuracy and timely delivery
• Inspect, test, and analyse returned components, preparing detailed reports
• Maintain accurate and up-to-date records in Microsoft Dynamics (SAP experience desirable)
• Prepare and update technical documentation for internal teams and customers
• Collaborate with Sales, Quality, R&D, and Production to support issue resolution
• Ensure compliance with data protection, health & safety, and ISO standards

What We’re Looking For

• Understanding of basic electrical principles
• Knowledge of electrical, mechanical, and hydraulic systems
• Strong IT skills (MS Office, MD Dynamics; SAP advantageous)
• Excellent communication skills, written and verbal
• Organised and able to manage multiple tasks effectively
• Problem‑solving mindset with a continuous improvement approach
• Team player with a proactive attitude
• Appliance/technical support background essential

What’s on Offer

• Bonus schemes of up to 5%
• 28 days holiday (plus Bank Holidays), increasing with length of service
• Enhanced pension scheme
• Free parking
• Christmas shutdown
• Employee Assistance Programme
• Ongoing training, development, and career progression opportunities
• Great team environment and high‑quality facilities

How to Apply

If you are interested in this role, please click apply and attach your CV. For any queries, please reach out to Pertemps Technical on 0117 929 4422 option 3.