Diagnostic Technician - Mercedes-Benz York Service & Support

HGVTraders LTD.; Oxford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading automotive service provider in Oxford is seeking a Diagnostic Technician for their Mercedes-Benz dealership. The role requires prior experience and excellent customer service skills. The successful candidate will handle high-quality repairs and diagnostics, work closely with customers, and thrive in a flexible, supportive environment. A competitive salary and bonus package are offered, along with training opportunities.

Benefits

Competitive salary plus bonus

£2,500 sign-on bonus

34 days annual leave

Company pension

Life assurance plan

Flexible working options

Training and leadership development programmes

Qualifications

• Accredited/qualified as a Diagnostic Vehicle Technician.
• Brand accreditation is beneficial but not essential.
• Valid driving licence with no excessive penalties.

Responsibilities

• Undertake repair and servicing to high standards.
• Complete and provide accurate diagnostic reports.
• Explain technical repairs to customers clearly.

Skills

Previous experience as a Diagnostic Vehicle Technician

Customer-centric approach

Problem-solving skills

Clear communication

Organized and methodical work style

Education

Level 3 IMI light vehicle maintenance or City and Guilds equivalent

Job description

Diagnostic Technician - Mercedes-Benz job

As a Diagnostic Technician / Mechanic for our Mercedes-Benz dealership in York, you will be responsible for ensuring that all service, repair and maintenance work is completed to exemplary standards on a diverse range of models across this market leading brand.

At JCT600 we are committed to creating the best colleague experience for our teams, and we offer a fantastic benefits package including:

• Competitive salary plus bonus
• Immediate Bonus: £2,500 sign‑on bonus, paid in your second month’s salary. (Relevant for qualified Vehicle technicians and subject to T&C’s)
• 34 days annual leave (incl. bank holidays), increasing to 36 days at 5 years’ service and 38 days at 10 years’ service
• Life assurance plan and a company pension subject to T&C’s
• 26 weeks paid maternity leave and 4 weeks paid paternity leave
• Range of training and leadership development programmes
• Colleague referral scheme worth up to £1,000 per referral
• Preferential Service Rates (This includes family and friends)
• Long service reward and Loyalty incentives

This is a fantastic opportunity to take the next step of your career with a business that is focussed on you and your training and development, whilst offering you a flexible, supportive, and fun working environment in which you can thrive.

We offer a range of flexible working options, committed to building an inclusive culture whilst supporting you in finding a healthy work‑life balance, which we are open to discussing during the interview process.

Key Responsibilities

• Accurately and skilfully undertake repair and servicing, ensuring that every job meets the required standards, including the completion of any administrative processes.
• Ensure repair work is completed to the highest standard and within factory timescales.
• Complete and provide accurate diagnostic reports on vehicles, supplying a clear understanding of what and why a repair is needed to the Workshop Manager/Team Leader.
• Evaluate the condition of every vehicle worked on and, where necessary, report and document all additional work required on both systems and job cards.
• Explain to customers what is required for a technical repair using language that the customer fully understands.
• Liaise with other departments to facilitate timely and accurate servicing and repair of vehicles.
• Ensure all work is completed safely and complies with Company, Brand and industry guidelines.

Qualifications

• Previous experience as an accredited/qualified Diagnostic Vehicle Technician, level 3 IMI light vehicle maintenance or City and Guilds equivalent.
• Brand accreditation would be beneficial but not essential; we provide brand training and encourage candidates from all brand backgrounds.
• A customer‑centric approach, always striving to deliver service above customer expectations.
• An enthusiastic and optimistic manner, taking responsibility for actions and decisions.
• An organized and methodical approach to problem solving.
• Clear communicator when advising customers on technical issues.
• Valid driving licence with no excessive penalties.

Additional Benefits

• Company Pension
• Bonus Scheme
• Company Car

About the Company

At JCT600 we don’t want to be the biggest; we just want to be the best. For our colleagues, this means being the best we can be every day, every week, every month. As a family business with over 75 years of experience, we go all out to deliver the best customer experience and the same for our colleagues. We believe everyone's voice matters and when you bring your values to the table, it makes us stronger. Together, we aim to be the best every day and celebrate each person's journey along the way.

JCT600 provides equal opportunity to all candidates and employees. Integral to our values is our commitment to supporting diversity and inclusion, and all qualified candidates will receive consideration without regard to gender, ethnicity, pregnancy, religion, age, disability status, marital status, sexual orientation, gender identity or expression.