Deputy Program Manager, VA Caregiver Services (Hybrid)

KSA Integration, LLC; Stafford; Hybrid; GBP 66,000 - 89,000; Full time

Job summary

A rapidly growing government contractor is seeking a motivated Deputy Program Manager in Stafford, England. The candidate will oversee customer service operations, ensuring compliance while delivering services to disabled veterans. This full-time position includes managing workflows and staff to achieve key performance metrics. The company offers extensive benefits, including medical, dental, 401K with company match, and professional development opportunities. Ideal candidates possess a bachelor's degree and over 10 years of relevant experience.

Benefits

Medical, Dental, Vision

401K with Company Match

PTO

Flexible Work Environment

Professional Development/Tuition Reimbursement Program

Qualifications

• 10+ years of experience in program or operations management.
• Experience with compliance-driven environments and call center operations.
• Ability to pass Tier-1 background investigation.

Responsibilities

• Assist Program Manager with governance, planning, and execution of contract deliverables.
• Oversee operational workflows and ensure SLA compliance.
• Coordinate staffing, scheduling, and resource allocation.
• Support risk management and incident response.
• Prepare reports and assist with data analysis for monthly and quarterly reviews.

Skills

Leadership

Communication

Program Management

Call Center Operations

Data Analysis

Education

Bachelor’s degree in business, legal, or related field

Master’s degree preferred

Job description

A rapidly growing government contractor is seeking a motivated Deputy Program Manager in Stafford, England. The candidate will oversee customer service operations, ensuring compliance while delivering services to disabled veterans. This full-time position includes managing workflows and staff to achieve key performance metrics. The company offers extensive benefits, including medical, dental, 401K with company match, and professional development opportunities. Ideal candidates possess a bachelor's degree and over 10 years of relevant experience.