Deputy Patient Access Manager

Haringey GP Federation; Brighton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare organization in Brighton is seeking a Deputy Patient Access Manager to enhance patient access and support the oncology unit. This role involves managing outpatient services, supervising a team, and ensuring efficient patient flow while meeting cancer targets. The ideal candidate should possess extensive experience in booking procedures, strong leadership skills, and the ability to manage multiple tasks under pressure. The position requires a commitment to delivering high-quality care in a fast-paced environment.

Benefits

Diversity and inclusion initiatives

Support for new members

Qualifications

• Extensive experience in booking procedures related to cancer treatment.
• Strong understanding of cancer targets and referral-to-treatment pathways.
• Proven track record in change management and team leadership.

Responsibilities

• Oversee day-to-day running of outpatient services ensuring efficient patient flow.
• Line manage Patient Access Clerks team, allocating workloads and conducting appraisals.
• Advise admin teams on complex patient access and treatment issues.

Skills

Booking procedures

Change management

Team leadership

Organisational skills

Effective communication

Tools

Careflow PAS

UHSx IT systems

Job description

Deputy Patient Access Manager

The closing date is 13 January 2026.

The Sussex Cancer Centre is seeking a Deputy Patient Access Manager to help deliver a high-quality, flexible administrative service within our busy oncology unit. This key role supports the Patient Access Manager in achieving Patient Access and Cancer Treatment targets.

You will oversee the day-to-day running of outpatient services, ensuring efficient patient flow and timely appointments. The role includes managing peaks in activity, supervising the Patient Access Clerks team, allocating workloads, conducting appraisals, and handling HR matters in line with Trust policy.

We're looking for someone with extensive experience in booking procedures, a strong understanding of cancer targets and the 18‑week referral‑to‑treatment pathway, plus a proven track record in change management and team leadership. Excellent organisational skills, attention to detail, and the ability to work under pressure are essential. You should be confident in managing your own workload, multitasking, and adapting to changing service demands.

Main duties of the job

• Collaborate with the Operational Manager and Patient Access Manager across all Oncology sites to manage operational processes and address capacity/demand pressures.
• Line manage Patient Access Clerks in the First Contact Oncology Booking Hub, including workload allocation, training, appraisals, recruitment and HR compliance.
• Advise outpatient and inpatient admin teams on complex patient access, diagnosis and treatment issues.
• Support delivery of national cancer waiting time standards, including 18‑week and 2‑week wait targets.
• Collect and provide data for statistical reports and performance monitoring.
• Identify and resolve capacity issues affecting cancer waiting times and RTT standards.
• Manage outpatient waiting lists, prevent backlogs, and coordinate additional clinics during peak activity.
• Act as escalation point for patient, relative and GP queries; investigate complaints and elevate unresolved issues.
• Ensure accurate PAS data entry for cancer waiting times and RTT status.
• Work with clinical teams to ensure compliance with Patient Access Policy.
• Validate cancer waiting times and support RTT and cancer recovery plans.
• Provide information to assist operational and clinical leads in managing demand and capacity.
• Coordinate clinician leave, clinic cancellations and patient rescheduling.
• Attend PTL and RTT meetings as required.
• Deliver a flexible, efficient admin and reception service supporting patients and clinical teams.

About us

Working for our organisation

At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer abuddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.

Candidate Pack

Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.

Please see the detailed job description and person specification for information regarding the main responsibilities .

Person Specification

Experience/Qualifications

• Contact and/or visit prior to shortlisting application
• Working knowledge of Careflow PAS
• Knowledge of Patient Access Policy

Skills

• Effective communication across a variety of platforms
• Organisational skills
• Ability to establish and maintain working relationships with professionals within the service
• Knowledge of UHSx IT systems

People Management

• Effective leadership skills with the ability to manage and direct people
• Experience of undertaking performance and development reviews

Equality, Diversity and Inclusion

• Evidence of having undertaken own development to improve understanding of equalities issues
• Evidence of having championed diversity in previous roles (as appropriate to role)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Sussex NHS Foundation Trust (279)