Deputy Manager — Lead Ops & Guest Experience

Hollywood Bowl; Swindon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading family entertainment provider in Swindon is seeking a Deputy Manager to oversee operations and lead a team to deliver exceptional customer service. In this role, you will be accountable for the centre, support the Centre Manager, and ensure a fun, safe environment for teams and customers alike. Candidates should have management experience and a passion for customer service. This position offers a 40-hour contract with additional pay for extra shifts.

Benefits

£1 extra per hour bonus

50% off food while working

28 days holiday

Access to training programs

Free games vouchers

Qualifications

• Experience in leisure, hospitality, or retail industry preferred.
• Evidence of meeting financial targets.
• Strong team development skills.

Responsibilities

• Accountability for the centre in the absence of the Centre Manager.
• Support the Centre Manager with operations and service standards.
• Inspire team to provide outstanding customer service.

Skills

Management experience

Passion for customer service

Ability to deliver financial targets

Coaching and developing teams

Willingness to work nights and weekends

Job description

A leading family entertainment provider in Swindon is seeking a Deputy Manager to oversee operations and lead a team to deliver exceptional customer service. In this role, you will be accountable for the centre, support the Centre Manager, and ensure a fun, safe environment for teams and customers alike. Candidates should have management experience and a passion for customer service. This position offers a 40-hour contract with additional pay for extra shifts.