Deputy Manager - Boots Online Prescription Service

The Boots Company PLC; Leicester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading pharmacy retailer in Leicester is seeking a Deputy Manager for its Online Prescription Service Centre. In this pivotal role, you will lead the operation, ensure exceptional service delivery, and inspire your team. Ideal candidates will have experience leading teams, a strong focus on performance metrics, and the ability to adapt to changing business priorities. The position offers an environment that values inclusivity and the opportunity to make a real difference in patients' lives.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced family leave pay

Flexible benefits scheme

Access to Employee Assistance Programme

Qualifications

• Experience leading teams and handling HR issues.
• Committed to continuous learning and professional development.
• Clear understanding of how to translate strategy into execution.

Responsibilities

• Lead operational running of the department.
• Work with local stakeholders for outstanding service delivery.
• Inspire teams to engage with new business priorities.

Skills

Experience leading managers who lead teams

Ability to operate at pace, adapting to business priorities

Problem solving in a healthcare environment

Collaborative, people-focused approach

Understanding and delivering KPIs

Education

Pharmacy Advisor qualification NVQ2 (or equivalent)

Job description

We have an exciting opportunity for a Deputy Manager to join our team within the Boots Online Prescription Service Centre, where you'll have the chance to make a real difference to our customers' and patients’ lives. This Deputy Manager position is in a great location as it is based in Leicester city centre. The operation fulfils online prescription orders for patients nationally which are delivered to patients via postal service.

You will lead the operational running of the department and will work in partnership with local stakeholders to enable delivery of this outstanding level of service to patients nationally. Reporting to the Operations Manager and with a leadership team in your store to support you, you will be responsible for delivering a strong trading performance underpinned by an exceptional operational platform.

You will also inspire your teams to engage with new priorities across the business, and will interpret data, trends and insights to work at pace and react to the changing needs of the customer.

What you’ll need to have

• Experience leading managers who lead teams
• Experience leading teams and experience with dealing with HR issues
• Clear understanding of how to translate strategy into effective execution that drives high performance.
• Understand, impact and deliver KPI's
• Ability to operate at pace, adapting quickly to evolving business priorities.
• A collaborative, people-focused approach, thriving in team-oriented environments.
• Commitment to continuous learning and professional development.
• Experience with problem solving in a healthcare environment with a focus on getting it right for your customers.

It would be great if you also have

• Completed a Pharmacy Advisor qualification NVQ2 (or equivalent)
• Experience working within community pharmacy

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at https://boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.

What's next

If you apply for this role, you will be invited to take a timed online assessment, if you require any adjustments and assistance with this please contact us. Once you have completed the assessment, our team will review your application and be in touch to update you.

We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.