D365 BC Support Consultant Digital Practice · United Kingdom

Node4 Ltd; United Kingdom; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A growing technology company in the United Kingdom is looking for a D365 Business Central Customer Support Consultant. You will act as the main contact for customer support, handling calls from logging to resolution. Ideal candidates will have at least 2 years of experience with Dynamics NAV or Business Central. The role offers remote or hybrid work opportunities, along with a range of benefits including private medical insurance, training programs, and generous holiday allowances. Join us to become an integral part of our committed and diverse team.

Benefits

Private Medical Insurance

Employee Assistance Program

25 days holidays plus your birthday off

Company Pension Scheme

Life Assurance

Discounted Gym Membership

Qualifications

• Proven experience in Dynamics NAV or Business Central.
• Ability to work independently and as part of a team.
• Excellent relationship-building skills.

Responsibilities

• Provide support to clients using Microsoft Dynamics products.
• Manage customer support calls from logging to resolution.
• Maintain clear communication with clients and team members.

Skills

Excellent customer service skills

Excellent communication skills

Attention to detail

Ability to adapt quickly

Self-driven time management

Interpersonal skills

Proactive problem solving

Education

2 years Dynamics NAV/Business Central experience

MB-800 Certification preferable

Job description

Become a change maker and join Node4.

Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.

So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.

About the role

As a D365 Business Central Customer Support Consultant, you will be the point of contact to provide a cohesive experience for clients. You will be required to update customers on all stages of support calls, from logging, research, action plan, escalation to resolution and if required timely elevate to team leads or managers. An excellent line of communication must be upheld at all times with team members and clients to ensure the highest level of customer service. The ideal candidate for this role will be an approachable and pro‑active problem solver with a good understanding of Microsoft dynamics NAV/Business Central and related products. The successful candidate can join the team in a remote or hybrid capacity however may on occasion be called into our offices in the UK as needed.

Overall, our customer support consultants are the focal point of our managed services team providing first class support to our customers ensuring they are leveraging the benefits of their technology investment.

What will you bring?

• The drive to continually progress skills year on year and keen to learn.
• Excellent attention to detail with a methodical approach to tasks.
• Ability to adapt to new and unfamiliar technologies quickly.
• Excellent self-driven time management skills applied when delivering support services.
• Highly motivated to deliver quality outcomes with the ability to remain calm under pressure.
• Excellent communication skills at all levels.
• Excellent personal management skills relating to conduct, timekeeping and delivery against commitments.
• Excellent punctuality skills relating to customer and non-customer engagements.
• Excellent inter‑personal skills working in and contributing to small and large teams both client facing and internally.
• Contribute to new ideas for support and managed services.

Essential Criteria

• Excellent customer service skills & confident relationship creator.
• 2 years Dynamics NAV/Business Central experience & familiarity with common third‑party products.
• An enthusiasm and a passion for Microsoft Dynamics
• MB-800 Certification preferable.
• Initiative and proactive approach with experience working from and with a support desk.
• The ability to work on your own and be an approachable team player.
• Natural ‘can do’ attitude & analytical approach to issues.

What can we offer you?

• Hybrid Working
• Private Medical Insurance or Company Paid Health Cash Plan
• Employee Assistance Program
• 25 days holidays plus your birthday off
• Option to purchase additional holiday (up to 5 days)
• Company Pension Scheme
• Life Assurance x 4
• A diverse workforce
• Employee investment with Node4 training Academy
• Family savings and shopping discounts through the Node4 benefits portal.
• Discounted Gym Membership
• Modern facilities with open and welcoming breakout areas
• Company Social events
• Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.

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