CX Data Analyst & Insights Leader

IG Group; Greater London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading FinTech company in London is seeking a Business Analyst for Customer Success to optimize support operations. The ideal candidate will have over 3 years of experience in data analytics, strong skills in reporting, and a passion for enhancing customer experiences. You will lead a team of analysts, design reporting frameworks, and collaborate with various departments. This role supports hybrid work with a focus on performance and continuous improvement.

Benefits

Tailored development programs

Mentoring opportunities

Extra time off for volunteering

Qualifications

• 3+ years of experience in data analytics or reporting.
• Strong analytical skills with a focus on customer support metrics.
• Ability to mentor and lead teams.

Responsibilities

• Design and manage performance reporting frameworks.
• Conduct analytics to improve customer support operations.
• Lead a small team of analysts to deliver insights.

Skills

Data analytics

Excel/Google Sheets

SQL knowledge

BI tools (Power BI, Tableau)

Attention to detail

Tools

Power BI

Tableau

Looker

Job description

A leading FinTech company in London is seeking a Business Analyst for Customer Success to optimize support operations. The ideal candidate will have over 3 years of experience in data analytics, strong skills in reporting, and a passion for enhancing customer experiences. You will lead a team of analysts, design reporting frameworks, and collaborate with various departments. This role supports hybrid work with a focus on performance and continuous improvement.