Customer & Trading Manager - Convenience, KPI-Driven Ops

Sainsbury’s Group; Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail corporation in Cardiff is seeking a Customer and Trading Manager. This role requires overseeing daily store operations, delivering excellent customer service, and managing a team. Candidates should have a background in operations, a passion for customer service, and proven leadership skills. This full-time position offers a competitive salary, bonuses, and various perks including discounts and wellbeing support.

Benefits

10% discount after four weeks

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension matching contributions

Sainsbury’s share scheme

Wellbeing support

Colleague networks

Cycle to Work scheme

Special offers on various services

Qualifications

• Track record of delivering excellent customer service and coaching colleagues.
• Experience in leading a team in a customer-facing environment.
• Proven ability to manage performance issues and employee relations.

Responsibilities

• Ensure daily operations run smoothly and efficiently.
• Manage a team effectively, handling performance and disciplinary issues.
• Oversee customer service and ensure satisfaction.

Skills

Customer service

Team leadership

Performance management

Operational management

KPI management

Job description

A leading retail corporation in Cardiff is seeking a Customer and Trading Manager. This role requires overseeing daily store operations, delivering excellent customer service, and managing a team. Candidates should have a background in operations, a passion for customer service, and proven leadership skills. This full-time position offers a competitive salary, bonuses, and various perks including discounts and wellbeing support.