Customer Support Representative (Mandarin Speaking)

EC Markets Group; City of London; On-site; GBP 26,000 - 27,000; Full time

Job summary

A financial services company in London is seeking a Mandarin-speaking Customer Support Representative. This entry-level role involves providing exceptional support to Mandarin-speaking clients in the forex trading sector, assisting with inquiries, account management, and technical support. The ideal candidate will be fluent in Mandarin and possess strong communication and problem-solving skills. This full-time position offers a salary range between £26,000 and £27,000.

Benefits

Company events

Pension scheme

Flexitime

Qualifications

• Fluency in Mandarin is essential; English proficiency is also required.
• Experience and knowledge of forex trading concepts is a plus.
• Strong problem-solving, analytical, and time-management skills.

Responsibilities

• Respond promptly and professionally to inquiries from Mandarin-speaking clients.
• Provide accurate information about forex trading platforms and services.
• Assist with account registration and onboarding for clients.

Skills

Fluency in Mandarin

English proficiency

Communication skills

Problem-solving skills

Time management skills

Tech-savvy

Education

Recent graduates

Job description

As a Mandarin-speaking Customer Support Representative, the main responsibility is to provide exceptional customer service to Mandarin-speaking clients in the forex trading sector.

Responsibilities

• Respond promptly and professionally to inquiries from Mandarin-speaking clients via phone, email, and live chat.
• Provide accurate information about forex trading platforms, products, services, and account-related queries.
• Assist with account registration, verification, and documentation for onboarding Mandarin-speaking clients.
• Guide clients on using trading platforms, explain basic trading concepts, and provide relevant technical support.
• Address client issues, concerns, and complaints in an efficient manner; elevate complex cases as needed.
• Collaborate with compliance, sales, and other teams for seamless client experience and regulatory compliance.
• Maintain detailed records of client interactions and resolutions in the CRM system.
• Participate in ongoing professional development to improve forex trading knowledge and customer service skills.

Qualifications

• Fluency in Mandarin is essential; English proficiency is also required.
• Recent graduates welcome to apply.
• Experience and knowledge of forex trading concepts is a plus.
• Excellent communication and the ability to explain complex information clearly.
• Strong problem‑solving, analytical, and time‑management skills, including multitasking and prioritization.
• Ability to work independently and as part of a team in a fast‑paced environment.
• Tech‑savvy with good understanding of trading platforms and software applications.
• High level of professionalism, integrity, and empathy when dealing with clients.
• Flexibility to work in shifts.

Compensation & Schedule

• Pay: 26,000.00-27,000.00 per year.
• Benefits: Company events, pension scheme, flexitime; working days are Monday to Friday.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service and Administrative

Industries

• Financial Services and Securities and Commodity Exchanges