Customer Support & Projects Coordinator

Energy Assets Group Limited; Darwen; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading utility services provider in Darwen is seeking a Customer Support Coordinator to enhance customer experiences and manage projects effectively. This role involves outstanding customer service, collaboration with teams, and ensuring service level agreements are met. Ideal candidates will have experience in customer service, excellent communication skills, and a solution-oriented mindset. Join a supportive company offering competitive salary and benefits, including work-life balance and professional growth opportunities.

Benefits

Competitive Salary & Bonus

30 days holiday, increasing over time

Critical injury scheme

Friendly, Inclusive Culture

Growth & Development Opportunities

Qualifications

• Experience in office, retail, hospitality, or other fast-paced industries preferred.
• Ability to juggle multiple priorities effectively.
• Professional and friendly communication style.

Responsibilities

• Provide outstanding customer service to inquiries.
• Manage customer projects from start to finish.
• Handle customer escalations with effective problem-solving.
• Collaborate with sales and operational teams.
• Maintain service level agreements and track project costs.
• Provide administrative support for new business requests.

Skills

Previous experience in customer service

Strong organisational and time management skills

Excellent communication skills

Tech-savvy mindset

Solution-oriented approach

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

A leading utility services provider in Darwen is seeking a Customer Support Coordinator to enhance customer experiences and manage projects effectively. This role involves outstanding customer service, collaboration with teams, and ensuring service level agreements are met. Ideal candidates will have experience in customer service, excellent communication skills, and a solution-oriented mindset. Join a supportive company offering competitive salary and benefits, including work-life balance and professional growth opportunities.