Customer Support Maestro — Hybrid, 4-Day Week & Growth

Atom Bank; Newcastle upon Tyne; Hybrid; GBP 25,000; Full time

Job summary

A leading mobile-first bank is seeking dedicated Customer Support Agents to enhance customer satisfaction. Responsibilities include resolving customer queries, delivering exceptional service, and contributing ideas for product improvements. Ideal candidates will possess strong organizational and communication skills, be technology-friendly, and thrive in team dynamics. The role offers a competitive salary of £25,000 per annum along with flexible working arrangements and various benefits, including performance bonuses and a generous pension scheme.

Benefits

Annual bonus up to 10%

Flexible working environment

Private Medical Insurance

Generous pension scheme

Qualifications

• Ability to follow through on actions with exceptional organization.
• Strong written and oral communication skills are essential.
• Must effectively handle confrontational situations.

Responsibilities

• Own every customer interaction and resolve queries satisfactorily.
• Deliver exceptional customer service that keeps clients satisfied.
• Help improve products and services by embracing new ideas.

Skills

Exceptional organisation skills

Excellent communication skills

Team player

Negotiation skills

Fluent with technology

Job description

A leading mobile-first bank is seeking dedicated Customer Support Agents to enhance customer satisfaction. Responsibilities include resolving customer queries, delivering exceptional service, and contributing ideas for product improvements. Ideal candidates will possess strong organizational and communication skills, be technology-friendly, and thrive in team dynamics. The role offers a competitive salary of £25,000 per annum along with flexible working arrangements and various benefits, including performance bonuses and a generous pension scheme.