Customer Support Advisor - Ferndown, Dorset

Colten Care Limited; Ferndown; On-site; GBP 22,000 - 28,000; Full time

Job summary

A family-owned care home group in Ferndown seeks a compassionate Customer Support Advisor. You will nurture leads into sales, ensuring a warm welcome for visitors while supporting residents and families. This role requires strong organizational skills, empathy, and a proven sales background. You will engage with the community, helping to maintain a caring atmosphere. Join us in making a real difference in elderly care. With excellent training and progression opportunities, it's a rewarding career choice.

Benefits

Uniform provided

Excellent inductions, training, and on the job support

Real career progression opportunities

Annual pay review

Choice of hot or cold meals and drinks on duty

Qualifications

• Experience in a sales environment.
• Ability to work in fast-paced settings.
• Car driver with own vehicle required.

Responsibilities

• Ensure high levels of occupancy by nurturing leads into sales.
• Provide outstanding customer experiences and conduct show rounds.
• Engage with local community and promote events.

Skills

Empathy

Sales

Organizational skills

Customer service

Communication

Tools

Microsoft Office

Job description

Working Hours

40 hours per week, Mon-Fri, 9.00 am to 5.00 pm

Location

Ferndown, Dorset

Closing Date

08/01/2026

Customer Support Advisor

Introduction

We’re looking for an empathetic and driven Customer Advisor to join our team at Amberwood House in Ferndown, Dorset.

You’ll ensure your homes maintain high levels of occupancy by nurturing quality leads into sales, providing an outstanding customer experience throughout the process, including show arounds for customers and professionals. You’ll engage with the local community and professional contacts, being an ambassador for Colten Care, whilst supporting local promotional activities and events.

You’ll work closely with the Home Manager and care home teams to provide a professional ‘warm welcome’ to visitors, escorting them on arrival and helping residents settle into their new home. You’ll be the compassionate and empathetic ear for families and relatives, responding to requests for assistance and administrative support. You’ll provide reassurance at every point of the enquiry journey.

About you

You’re passionate about helping people, particularly the older generation, always ready with a listening ear. You’re empathetic and compassionate, able to find the right balance between sales and customer service. You’re professional, organised, and self‑motivated, with a proven track record within a sales environment. You use your initiative and adapt quickly to fast‑paced environments.

You’ll be literate and numerate with experience of the Microsoft Office suite. You’ll be a car driver and own your own car.

Essential requirement

Business insurance is essential due to travel during work hours

We’re an award‑winning, family‑owned, independent care home group, with an outstanding reputation in the industry. This is due to our amazing people and our focus on keeping the resident at the heart of everything we do.

We strive to be the best we can hence why all 21 of our nursing homes are rated at least good and 7 are outstanding by the CQC, our national regulator.

If a career in elderly care is for you then you want to be part of the team at Colten Care.

Perks and benefits

Uniform provided

Excellent inductions, training and ‘on the job’ support

Real career progression opportunities

Annual pay review

Choice of hot or cold meals and drinks on duty