Customer Success Manager — Retail SaaS (Remote)

Onestock Retail; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading software company in London is looking for a Customer Success Manager to ensure customer satisfaction and success in using their platform. You will support clients, identify upsell opportunities, and collaborate with diverse teams. Candidates must have 3-4 years of BtoB experience in a tech/SaaS environment, excellent communication skills, and be proactive in addressing customer needs. Fluent English is required, and knowledge of additional languages is a plus. This role offers a competitive salary and flexible working environment.

Benefits

Competitive salary

Bonuses based on objectives

Meal vouchers

Flexible paid time off

Ergonomic equipment

Professional development opportunities

Qualifications

• 3-4 years experience as a Customer Success Manager in BtoB, tech/SaaS.
• Fluent English speaker, additional languages a plus.
• Ability to work with diverse teams effectively.

Responsibilities

• Support OneStock customers in the use and adoption of the software.
• Identify new customer needs and offer complementary solutions.
• Plan and conduct regular meetings with clients.

Skills

Customer support

Communication skills

Organisational skills

Proactive mindset

Team collaboration

Job description

A leading software company in London is looking for a Customer Success Manager to ensure customer satisfaction and success in using their platform. You will support clients, identify upsell opportunities, and collaborate with diverse teams. Candidates must have 3-4 years of BtoB experience in a tech/SaaS environment, excellent communication skills, and be proactive in addressing customer needs. Fluent English is required, and knowledge of additional languages is a plus. This role offers a competitive salary and flexible working environment.