Customer Success Manager, Europe London, United Kingdom

Applied Intuition Inc.; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading brand protection company is seeking an experienced Senior Customer Success Manager to join their Global Customer Success Team. The ideal candidate will have over 3 years of experience in Customer Success or Account Management within the SaaS sector, along with exceptional communication and relationship-building skills. This role involves engaging with customers throughout the lifecycle, ensuring that they derive maximum value from the services provided and actively working to prevent churn. A positive, proactive attitude is essential and fluency in English is required.

Qualifications

• 3+ years of relevant Customer Success and/or Account Management within SaaS field.
• Proven experience with owning customer’s renewals and expansions.
• Native-level fluency of English is required.

Responsibilities

• Build relationships with decision-makers to uncover business needs.
• Serve as the trusted point of contact for customers throughout the lifecycle.
• Collaborate with Sales, Operation, and Product teams to strategize growth.

Skills

Customer Success Management

Account Management

Stakeholder Management

Communication Skills

Conflict Resolution

Job description

Protecting and building a future shaped by original ideas, innovations, and creativity.

From counterfeits and pirated content to fraudulent sites and unauthorized sellers, MarqVision provides end‑to‑end brand control across 1,500+ platforms in 118+ countries. Our AI‑powered managed service platform for brand control and intelligence enables rapid, scalable enforcement—so your team can move faster, protect revenue, and preserve brand equity across every digital touchpoint. Founded by Harvard Law graduates in 2020, MarqVision is backed by Peak XV (formerly Sequoia Capital India), HSG (formerly Sequoia Capital China), Salesforce Ventures, Altos Ventures, DST Global Partners, Y Combinator, Softbank and Atinum Investments. Recognized with an LVMH Innovation Award and the Inc 5000 Fastest Growing Companies award in 2025, MarqVision continues to push boundaries in brand control, ensuring that innovation, creativity, and trust remain safeguarded in a rapidly evolving digital world.

This role is a part of our Global Customer Success Team. Senior Customer Success Managers at MarqVision are self‑motivated and proactive, they are relationship builders, people persons, and have experience managing multiple stakeholders. They oversee the lifecycle of customers from onboarding to renewal, act as a trusted partner to our customers, transforming their use of MarqVision into tangible business value.

What you’ll Achieve

• Build relationships with decision‑makers and economic buyers to uncover business needs and priorities to establish a succession plan for your accounts
• Serve as the trusted point of contact for MarqVision customers throughout the lifecycle, beginning from the point of sale and extending through onboarding, business reviews, project success, and renewals
• Collaborate with the MarqVision Sales, Operation, Product teams in strategizing your accounts’ growth
• Proactively engage each account to identify risks and to ensure that every MarqVision functionality and offering is being leveraged, maximizing the value of each MarqVision subscription
• Develop and maintain strong relationships at all levels within the customer organization
• Execute Business Reviews, training, check‑in calls, and feature implementation
• Assess client health and develop strategies to mitigate churn with proactive health plans
• Define timelines, milestones, and success criteria, while ensuring that they are successfully achieved
• Partner with engineering teams in architecting and orchestrating customer requests
• Working closely with Engineering, product management, customer support, and sales teams
• Establish and maintain relationships with key stakeholders to promote internal advocacy

Skills You’ll Need to Bring

<>3+ years of relevant Customer Success and/or Account Management within SaaS field in the EMEA Market
• Proven experience with owning customer’s renewals and expansions
• Native‑level fluency of English is required
• Excellent customer facing skills: training, coaching, discussion management, conflict resolution, and ability to creatively explain and present complex concepts in an easy to understand manner
• Strong written and verbal communication skills in English, as well as business and technical acumen
• Have a positive, self‑starter attitude with absolute willingness to go the extra mile and exceed expectations

Nice to Have

• Be a great team player
• Understanding of the software development lifecycle, legal tech, SaaS and/or related field
• Enterprise Account Management and Customer Success Management experience in Europe
• Productivity tools implementation experience (e.g. Project management tools, BI, others)

At MarqVision, we believe real growth comes with attracting the brightest minds, motivating them to succeed in their position, and ensuring plenty of fun along the way. If you think this position is for you, apply now! MarqVision is an Equal Opportunity Employer and encourages applicants of all backgrounds to apply. We are committed to building a diverse and inclusive workforce that reflects the customers and communities we serve.

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