Customer Success Manager

Evolution Funding Ltd; Bath; Hybrid; GBP 65,000 - 75,000; Full time

Job summary

A leading financial services firm is seeking a Customer Success Manager to enhance its digital transformation efforts. The ideal candidate will have a proven record in creating and executing digital strategies, particularly in the motor finance sector, and will focus on delivering exceptional customer service. This role combines sales and technical support, providing opportunities for professional growth. The position is field-based with frequent client interactions, offering a total package of £65k - £75k OTE.

Benefits

Structured CSM training program

Opportunities for external accreditation

Excellent career path

Qualifications

• Proven track record in creating and delivering digital strategies.
• Experience with senior level stakeholders.
• Demonstrable experience in tailored data-led solutions.

Responsibilities

• Retaining and growing the customer base.
• Delivering exceptional customer service through a digital sales team.
• Driving adoption of the company's solutions.

Skills

Creating and delivering digital strategies

Working with senior stakeholders

Delivering tailored, data-led solutions

Customer centric approach

Interest in E-Commerce

Job description

Location: Please note this role is field based and requires frequent visits to clients on a regional basis four days a week. This role is covering the North East of England.

Remuneration: Base salary dependant on experience - total package indicator c£65k - c£75k OTE.

About the role

The Customer Success Manager (CSM) role is pivotal in delivering Evolution Fundings next generation experience of service, products and promise to our customers. As a CSM, you will focus on retaining and growing the customer base by delivering exceptional value through consultancy, technical expertise, and outstanding customer service through our Digital Field Sales Team. Through a data‑led approach, you will help drive the adoption of Evolution’s cutting‑edge solutions, acting as a trusted partner to clients, ensuring that every client achieves their platform or product‑specific goals from our broad range of products, services and Dealer in a Box proposition.

Why apply?

This is an exciting new type of Field Sales role for Evolution Funding that combines the best of technical support, customer service, and sales and offers the opportunity to have a real impact on digital transformation within the motor finance industry. This role also offers a structured CSM training program with opportunities for external accreditation and an excellent onward career path.

To apply, you will have:

• A previous track record of creating & delivering complete digital strategies for clients (ideally in the motor finance industry).
• Previous experience of working with senior level stakeholders / board members to understand their platform or product‑specific goals.
• Demonstrable experience of delivering tailored, data‑led solutions to improve business performance and enhance digital adoption across a business.
• Experience of partnering with media and fintech providers and other relevant parties to deliver integrated solutions.
• A customer centric / customer first approach
• An avid interest in E‑Commerce / the Digital Financial Services industry