Customer Success Lead: Growth & Retention in Travel

First Capital Realty Inc.; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading travel company is seeking a Customer Success Manager to drive customer profitability and retention in London. This role focuses on showcasing the brand's value to clients and optimizing services. The ideal candidate will have experience in customer management and the ability to articulate product knowledge clearly. The position offers exclusive travel discounts, career development opportunities, and a vibrant work culture with numerous benefits, including comprehensive health support and financial wellbeing services.

Benefits

Exclusive Travel Discounts

Career Development

Vibrant Culture & industry-renowned social events

Active Hour

Comprehensive Health Cash Plan

Health & Wellbeing Challenges

Financial Wellbeing Support

And Much More

Qualifications

• Experience in customer/account management.
• Ability to clearly articulate knowledge about products, services and value propositions to customers.

Responsibilities

• Drive customer profitability, retention, and growth.
• Manage relationships with key clients.
• Increase and optimize services provided to customers.

Skills

Customer/account management experience

Ability to articulate product knowledge

Job description

A leading travel company is seeking a Customer Success Manager to drive customer profitability and retention in London. This role focuses on showcasing the brand's value to clients and optimizing services. The ideal candidate will have experience in customer management and the ability to articulate product knowledge clearly. The position offers exclusive travel discounts, career development opportunities, and a vibrant work culture with numerous benefits, including comprehensive health support and financial wellbeing services.