Customer Success Lead

MedBoard; Remote; GBP 55,000 - 75,000; Full time

Job summary

A leading MedTech company in the UK is seeking a Customer Success Lead (remote) to enhance customer satisfaction and retention for its SaaS solutions. This pivotal role involves driving customer adoption and acting as the voice of the customer while working closely with Sales, Product, and Support teams. Candidates should have a strong background in Customer Success leadership, particularly in B2B environments, and a keen interest in AI and the life sciences. The company offers a competitive salary and a dynamic startup culture.

Benefits

Competitive salary

Performance packages

Career development opportunities

Qualifications

• 2–4+ years of experience in Customer Success leadership roles.
• Proven ability to drive retention and expansion in enterprise environments.
• Strong hands-on mindset and autonomy.

Responsibilities

• Own and scale the customer success function.
• Drive customer adoption, satisfaction, and retention.
• Act as the voice of the customer internally.

Skills

Customer Satisfaction

Customer Service

Effective Communication

Analytical Skills

Independence in Remote Work

Education

Bachelor's degree in relevant field

Job description

MedBoard is revolutionizing MedTech and Pharma with our AI platform providing knowledge, software apps and AI, into a centralized platform that serves professionals within organizations across regulatory, clinical, and marketing teams. The integrated platform simplifies workflows through automation and systematic reviews, enabling informed decision-making and efficient operations in the life sciences field. Learn more by visiting our website at www.medboard.com.

Role Description

We are seeking a Customer Success Lead (remote) to own and scale our customer success function. This role is responsible for driving customer adoption, satisfaction, retention, and expansion across our SaaS customer base. You will act as the voice of the customer internally while building processes, leading a role, and partnering closely with Sales, Product, and Support to deliver exceptional customer outcomes.

As a customer success lead, you will own the relationships with our customers end-to-end. This is a key role in a high‑paced environment.

What we are looking for

• 2–4+ years of experience in Customer Success leadership roles within industry‑leading, enterprise B2B SaaS companies
• Strong hands‑on mindset, autonomy, leading customer‑facing work from the front
• Proven ability to drive retention, expansion, and customer value in enterprise environments
• Excellent executive‑level communication and stakeholder management skills
• Experience and interest working with highly regulated or complex industries
• Deep interest in and practical use of AI to improve personal and team productivity
• You like to deliver beyond expectations
• Ownership
• You enjoy solving complex problems with real‑world impact
• You are motivated by contributing to advances in life sciences and improving patient outcomes

Qualifications

• Strong skills in Customer Satisfaction and Customer Service
• Proficient in Customer Support and effective Communication
• Excellent Analytical Skills for evaluating customer feedback and data
• Ability to work independently while collaborating effectively within a remote team environment
• Solid understanding of the medical, healthcare, or technology industries is a plus
• Bachelor's degree in Business, Marketing, Communications, Healthcare Management, or relevant field preferred

Why Join MedBoard?

More than 150 customers, bootstrapped, and we are only getting started. Real ownership and hands‑on role with clear path for career development, working alongside the best companies in the world.

Great startup culture and competitive salary plus performance packages and many other benefits.