Customer Success Executive — Retention & Upsell (Hybrid)

lottie.org; City of London; Hybrid; GBP 32,000 - 40,000; Full time

Job summary

A digital marketplace for care is seeking a Customer Success Executive in London. This role focuses on nurturing client relationships with care operators, delivering exceptional experiences, and supporting onboarding. Ideal candidates will have 1-3 years of experience in customer success and outstanding communication skills. The position includes a hybrid work policy and offers a competitive salary package along with bonuses.

Benefits

Bonus opportunities

Generous holiday policy

Equity share offering

Qualifications

• 1-3 years of experience in customer success, account management, or client-facing roles.
• Ability to explain complex concepts clearly and build rapport quickly.
• Comfortable learning technical software and assisting others.

Responsibilities

• Develop strategies for client retention and deliver upsells.
• Lead contract renewals and pricing negotiations.
• Host onboarding meetings and create tailored plans for clients.

Skills

Excellent communication skills

Organizational skills

Problem-solving ability

Client relationship management

Proactive initiative

Job description

A digital marketplace for care is seeking a Customer Success Executive in London. This role focuses on nurturing client relationships with care operators, delivering exceptional experiences, and supporting onboarding. Ideal candidates will have 1-3 years of experience in customer success and outstanding communication skills. The position includes a hybrid work policy and offers a competitive salary package along with bonuses.