Customer Success Executive

Sunbelt Rentals; Warrington; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading equipment rental company is seeking a Customer Success Executive in Warrington. This office-based role involves managing customer inquiries, facilitating order confirmations, and delivering exceptional customer service. Candidates should possess experience in customer service or sales, strong communication skills, and a proactive approach. The company offers competitive benefits and development opportunities, aimed at creating an ideal environment for career growth.

Benefits

Real Living Wage Payer

Excellent development opportunities

Incentive scheme

Life Assurance

Opportunity to buy and sell holidays

Qualifications

• Experience in fast-paced B2B environments dealing with customer inquiries.
• Proven experience in customer service or sales roles.
• Creative thinker with process improvement ideas.
• Ability to handle pressure and manage multiple tasks.

Responsibilities

• Manage inquiries and quotations, converting them into orders.
• Deliver accurate hire contract administration.
• Build and maintain relationships with customers.
• Promote digital ways of working.

Skills

Customer service experience

Sales skills

Communication skills

Problem-solving skills

Digital literacy

Education

NVQ Level 2 in Customer Service/Hire Desk Operations

Job description

About The Role

We have an exciting new role for a Customer Success Executive to join our new team in WarringtonShop! We’re open to applications from anyone who is looking for full time or part time hours. This role is office based, hybrid working is not available.

The Customer Success Executive acts as a central point of contact for customers, ensuring ease of doing business and promoting internal collaboration to deliver consistent, reliable service.

Key Responsibilities

• Manage enquiries and quotations, converting to confirmed orders. Identify and act on opportunities for additional hire requirements
• Deliver accurate and timely hire contract administration
• Understand customer markets and offer tailored solutions. Build and maintain strong customer relationships
• Manage multi-product enquiries and act as central contact for projects. Upsell products using CRM data and cross-selling techniques
• Follow up on enquiries to increase conversion rates
• Respond to provide the best rental experience. Acting as a Case Specialist providing the best rental experience
• Promote and develop Sunbelt Rentals UK digital ways of working

What we offer?

• Real Living Wage Payer
• Excellent development opportunities
• Exceptional benefits including:
• Incentive scheme
• Life Assurance
• Opportunity to buy and sell holidays

About You

To succeed in this role, you will bring the following skill set and behaviours:

• High degree of personal credibility to customers with experience in fast-paced, complex matrix environments, ability to deal with enquires through multiple channels, preferably within a B2B environment
• Proven experience in a customer service or sales roles with a customer-focused mindset and a strong commitment to service excellence.
• Creative thinker with process improvement ideas. High degree of proactivity with commercial awareness
• Excellent communication skills, both written and verbal tym effectively interact with customers and internal teams.
• Ability to work under pressure, handling multiple tasks and priorities simultaneously. With strong problem-solving skills with the ability నమోద to identify issues and implement solutions efficiently.
• Computer literate with experience with digital tools and platforms
• NVQ Level 2 in Customer Service/Hire Desk Operations or equivalent (Desirable)

About Us

Whether it’s construction sites, energy projects, government initiatives, or unforgettable events, Sunbelt Rentals deliver the equipment and expertise to move every industry forward. With our ambition to an employer of choice this makes Sunbelt Rentalsgum an ideal destination for your next career move.