Customer Success Controller

Sunbelt Rentals; Belfast; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading equipment rental provider in Northern Ireland is looking for a Hire Controller to enhance customer relationships and deliver a best-in-class service. This role involves managing customer interactions, utilizing product knowledge for upselling, and ensuring customer satisfaction. Ideal candidates will have proven experience in customer service, strong communication skills, and the ability to work in a fast-paced environment. The company offers a competitive rewards package including flexible benefits and a supportive work culture.

Benefits

Generous holiday allowance

Life assurance

Employee recognition awards

Company pension scheme

Qualifications

• Proven experience in a Customer Service role handling order/sales enquiries.
• Exceptional communication skills with ability to engage customers.
• Good level of computer literacy in MS Office.

Responsibilities

• Deliver best-in-class service while maximizing upselling opportunities.
• Manage customer interactions from enquiry to post-hire feedback.
• Make decisions in line with company policies and pricing structures.

Skills

Customer Service experience

Communication skills

Product knowledge

Team collaboration

Adaptability

Computer literacy

Job description

A leading equipment rental provider in Northern Ireland is looking for a Hire Controller to enhance customer relationships and deliver a best-in-class service. This role involves managing customer interactions, utilizing product knowledge for upselling, and ensuring customer satisfaction. Ideal candidates will have proven experience in customer service, strong communication skills, and the ability to work in a fast-paced environment. The company offers a competitive rewards package including flexible benefits and a supportive work culture.