Customer Success Associate

Tritium; Coventry; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading electric mobility company in the United Kingdom is seeking a Customer Success Associate to support its smaller accounts. Responsibilities include managing customer inquiries, ensuring understanding of service levels, and identifying upsell opportunities. The ideal candidate will have 1–3 years in customer support or sales, strong communication skills, and familiarity with Salesforce. The role offers a chance to grow into a full CSM position within a collaborative team environment.

Qualifications

• 1–3+ years in customer success, support, operations, or inside sales.
• Familiarity with ticketing tools preferred.
• Interest in EV charging and technical products.

Responsibilities

• Serve as primary contact for small to medium customers.
• Manage inbound requests and account needs.
• Support customer onboarding and maintain account notes.

Skills

Strong communication and relationship-building skills

Organization and structure in managing tasks

Ability to handle multiple tasks

Tools

Salesforce

NetSuite

Job description

The Customer Success Associate supports the long-tail customer base and plays a critical role in enabling the success of smaller accounts. This role reports into the Senior Customer Success Manager, and helps drive customer satisfaction, renewals, and light commercial expansion, while supporting the day-to-day work of Senior CSMs and Regional Directors. This role combines customer support, light account management, and small-scale prospecting ideal for someone who wants to grow into a full CSM or commercial role.

Responsibilities:

• Serve as the primary point of contact for small to medium customers (Tier 3/Tier 4 accounts).
• Manage inbound requests, basic troubleshooting coordination, and general account needs.
• Ensure customers understand SLAs, PM schedules, Remote Support, and other service offerings.
• Support customer onboarding and documentation needs.
• Maintain accurate account notes, contacts, and updates in Salesforce.
• Handle renewals for smaller SLAs, Preventative Maintenance packages, and Remote Support services.
• Identify upsell opportunities and route strategic or larger opportunities to Senior CSMs or Sales.
• Prepare small quotes and assist with simple commercial renewals.
• Work closely with COS Leads to coordinate PM scheduling, ticket follow-ups, and parts updates.
• Support Regional Directors on customer escalations and operational tasks.
• Assist Senior CSMs with administrative tasks for strategic accounts when needed.
• Conduct light outbound outreach to small fleets, municipalities, and reseller prospects to identify new opportunities.
• Qualify inbound leads and pass larger opportunities to Sales.
• Research accounts, update CRM, and maintain small regional pipeline lists.

Qualifications:

• 1–3+ years in customer success, support, operations, or inside sales
• Strong communication and relationship-building skills
• Comfortable juggling multiple tasks with organization and structure
• Familiarity with Salesforce, NetSuite, or ticketing tools preferred
• Interest in EV charging, technical products, or commercial growth.

Tritium is powering the shift to electric mobility. You’ll be part of a global team developing technology that drives a cleaner, smarter transport future.

We value collaboration, initiative, and accuracy, and we’re committed to creating a diverse, inclusive workplace where everyone can thrive.

Role Type