Customer Solutions Design Lead – Network & Security

BT Ireland; Manchester; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading telecommunications provider based in Manchester is seeking a Customer Solutions Design Specialist to lead technical projects involving complex Voice, Network, and Security Solutions. The ideal candidate will have excellent stakeholder engagement skills, experience with Cisco technologies, and the ability to collaborate effectively across teams. This role operates on a hybrid model, requiring presence in the office three days a week. Strong relationship-building and risk management expertise are essential to enhance customer satisfaction and project success.

Benefits

10% on target annual bonus

X4 Salary Life Assurance

Flexible benefits including Cycle to Work

25 days annual leave

Enhanced family leave

24/7 private virtual GP

World-class training opportunities

Discounted broadband and mobile packages

Qualifications

• Strong stakeholder engagement skills to lead and motivate teams.
• Team collaboration mindset for effective project delivery.
• Customer-focused approach throughout the implementation lifecycle.
• Experience in low-level design and configuration deployment.
• Proven ability to build strong relationships with customers.
• Risk management skills to implement effective mitigations.
• Expert-level knowledge of Cisco Routing and Switching.

Responsibilities

• Collaborate with customers to create detailed solution designs.
• Lead technical direction of projects and validate processes.
• Drive improvements in design and delivery capabilities.
• Manage solution design engagements and coordinate deliverables.
• Build relationships with senior stakeholders and provide guidance.
• Resolve complex solution challenges and manage escalations.
• Identify risks and implement robust controls and mitigations.

Skills

Stakeholder engagement skills

Team collaboration

Customer-focused approach

Risk management expertise

Technical proficiency

Education

Cisco CCNA/CCNP certifications

Tools

Python scripting

Job description

A leading telecommunications provider based in Manchester is seeking a Customer Solutions Design Specialist to lead technical projects involving complex Voice, Network, and Security Solutions. The ideal candidate will have excellent stakeholder engagement skills, experience with Cisco technologies, and the ability to collaborate effectively across teams. This role operates on a hybrid model, requiring presence in the office three days a week. Strong relationship-building and risk management expertise are essential to enhance customer satisfaction and project success.