Customer Services Assistant

ExamWorks Group; Norwich; On-site; GBP 26,000; Full time

Job summary

A leading healthcare provider in Norwich seeks a Customer Service Assistant to manage a high volume of calls and assist with patient care. Responsibilities include delivering exceptional service, managing appointments, and supporting clinical staff. The ideal candidate has customer service experience, strong communication skills, and the ability to multi-task in a fast-paced environment. Join our friendly team and make a positive impact on patients' lives every day.

Benefits

Opportunities for growth and development

Supportive team environment

Positive impact on patients' lives

Qualifications

• Previous customer service experience, preferably in healthcare.
• Proactive, self-motivated, and a team player.
• Calm under pressure with a focus on delivering excellence.

Responsibilities

• Deliver an exceptional patient experience on every call and visit.
• Handle large volumes of inbound and outbound calls to manage appointments.
• Manage multiple mailboxes and respond to queries promptly.

Skills

Outstanding communication

Telephone manner

Ability to prioritise

Multi-tasking

Strong IT skills

Attention to detail

Job description

Customer Service Assistant

Location: Norwich (with occasional travel to other clinics)

Salary: £25,396.80

Contract: Permanent / Full-time

Hours: Shift-based (including some early mornings, evenings, and occasional weekends)

About the Role

This is a heavily call-based position, managing a high volume of calls—up to 100 calls on a busy day alongside email and administrative tasks.

You’ll be the first point of contact for patients and referring companies, arranging appointments, answering queries, and ensuring everything runs smoothly.

Please note: This role is based in Norwich but will require occasional travel to other clinics and involves working on a shift rota.

What You’ll Do

• Deliver an exceptional patient experience on every call and visit.
• Handle large volumes of inbound and outbound calls daily to arrange and manage appointments.
• Reschedule appointments at short notice and keep systems updated.
• Liaise with referral companies and upload vital documentation.
• Manage multiple mailboxes and respond promptly to queries.
• Greet patients and support clinical staff with administrative tasks.
• Take ownership of the reception area and ensure a professional clinic environment.

What We’re Looking For

• Experience: Previous customer service experience (healthcare background desirable).
• Skills:
  • Outstanding communication and telephone manner.
  • Ability to prioritise and multi-task in a fast-paced environment.
  • Strong IT skills and attention to detail.
• Qualities:
  • Proactive, self-motivated, and a true team player.
  • Calm under pressure and focused on delivering excellence.

Why Join Us?

• Be part of a supportive and friendly team.
• Make a positive impact on patients’ lives every day.
• Opportunities for growth and development within a leading healthcare provider.

Ready to take the next step?

Apply today and help us deliver exceptional care and service to every patient.

We’re proud to share that ExamWorks UK has once again achieved Level 3 Disability Confident Leader status, reaffirming our commitment to inclusion and accessibility.