Customer Services Advisor Closing Date: Tuesday, 20 January 2026

NIFHA Corporate Partnership; Belfast; Hybrid; GBP 20,000 - 25,000; Part time

Job summary

A leading housing association in Belfast is seeking a Customer Service Advisor for a temporary maternity cover role. In this position, you'll be integral in providing outstanding service to customers in a fast-paced environment. Candidates should have at least one year of experience in a customer service role and proficiency in Microsoft Office Applications. The role offers flexible working arrangements and great benefits, including healthcare and a generous pension scheme.

Benefits

Healthcare scheme

Generous annual leave

Pension scheme

Qualifications

• Minimum of one year experience in front-line customer service role.
• Experience dealing with high volume of customer queries.

Responsibilities

• Provide outstanding service to customers contacting Clanmil.
• Use different communication channels to engage with customers.
• Promote digital channels where possible.

Skills

Customer service experience

Communication skills

Microsoft Office Applications

Job description

• Closing Date: 20 January 2026
• Location: Belfast
• Contract: Temporary
• Hours: 37
• Job Ref: REQ0497

Do you see a career in Housing? We do!

Our vision is to provide homes for people to live well. We believe we can make a huge difference to people, their families and society. We do this through our values, our people, and our ambition. you share a similar desire and want to join us in building our future together, read on!

Customer Service Advisor

37 hours per week

Salary: £24,242.40 per annum (under review)

Temporary maternity cover for 9-12 months

About you:

As a member of our Service Centre Team, you will be operating within a dynamic, responsive, and fast-paced environment in which you will provide an outstanding service to all current and potential customers contacting Clanmil. You will be using different communication channels to communicate with customers and promoting digital channels where possible.

We expect you to have a minimum of one years’ experience of dealing with a high volume of customer queries in a front-line customer service role such as a call/service centre, retail etc, with experience of using Microsoft Office Applications.

What we offer:

You will be part of a fun and friendly Customer Service team. We offer flexible and hybrid working, and we have some other amazing benefits including a healthcare scheme, generous annual leave entitlement, and lots of benefits to support your work/life balance and a generous pension scheme.

Want to apply?

Great! Visit us at clanmil.org/join-the-team and learn more about what it is like to work for Clanmil. You can apply via our recruitment portal to start your application.

Closing date: 20 th January 2026

Interviews: W/C 26 th January 2026

Clanmil Housing Association is an Equal Opportunities Employer. Recruitment records are held for two years as per our Data Retention Policy We reserve the right to heighten the criteria based on demand. Further appointments may be made from this competition should Clanmil positions become vacant which require the same eligibility criteria and have similar duties and responsibilities.

• Northern Whig House 3 Waring Street Belfast BT1 2DX