Customer Service Specialist

Malvern Hills; Bromsgrove; On-site; GBP 20,000 - 26,000; Full time

Job summary

A local financial service is seeking passionate individuals for a team at their new branch in Bromsgrove. You will be responsible for offering exceptional customer service, assisting members with their financial needs, and promoting a community-focused banking experience. Ideal candidates will have experience in financial services, be great communicators, and actively engage with the community. In return, a competitive salary and excellent benefits, including a pension plan and career development opportunities, are offered.

Benefits

30 days holiday plus bank holidays

Pension contribution up to 8%

Full Private Medical Insurance

Healthcare plan for day-to-day health bills

Great career opportunities

Qualifications

• Experience in a similar role within Financial Services.
• Passionate about providing strong customer solutions.
• Not afraid to challenge the status quo.

Responsibilities

• Deliver excellent customer service and maintain high satisfaction.
• Engage with local communities and support members through life events.
• Contribute to achieving branch and corporate targets.

Skills

Strong customer service

Effective communication

Attention to detail

Ability to challenge the status quo

Job description

Responsibilities

• Having good conversations with our members and prospective members to understand their needs and how our products and services can support them
• Delivering excellent customer service, addressing enquiries, finding solutions and maintaining a high level of customer satisfaction
• Being responsible for all till management activities and ensuring conversations we have at the counter are maximised
• Completing tasks for customers to help them manage and maintain their accounts
• Working proactively and collaboratively with other colleagues across the Society, you'll be responsible for delivering great customer outcomes
• Contributing to the achievement of the branch and corporate targets
• Utilising our financial products, you will be supporting our members through key life events
• Engaging with your local communities, businesses and partners both in and out of the branch

About you

• Experience in a similar role within Financial Services
• Passionate about providing strong customer solutions
• Excited to be part of a wider team that collaborates to provide the best service for our members
• Curious about our future, our members, our data; well, about everything. You'll want to know more about solutions we can offer and is confident to take initiative to dig a little deeper
• Approachable, helpful and member focussed - you'll put our members needs, and the local community at the heart of everything you do
• Strong at communicating - whatever communications methods you use, you'll be able to represent the Society clearly and concisely
• Not afraid to challenge the status quo - we have an unwavering belief in pushing the boundaries at the Dudley
• Eager to develop your knowledge. We like to continually develop our skills here and have lots of opportunities for career development

In Return

Exciting things are happening at Dudley Building Society! While other banks and building societies are retreating from the high street, we're boldly moving in the opposite direction – expanding our network and bringing banking back to the heart of the community. As part of our ambitious growth plans, we're opening a brand-new branch in Bromsgrove. That's why we're on the lookout for a passionate, driven and experienced team to drive the change and grow a loyal customer base from the ground up.

• 35 hours a week contract
• Salary up to £25,250 FTE per year depending on experience
• Basic holiday of 30 days+ Bank holidays
• Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!)
• Pension contribution of up to 8% of salary
• Life assurance 4x salary
• Full Private Medical Insurance
• Healthcare plan covering some of those day to day health bills like your dental and optical bills
• Great career opportunities

Diversity and Inclusion

Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique.