Customer Service Returns Agent

Europcar Mobility Group; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global mobility provider in Manchester is seeking a Customer Service Returns Agent. In this role, you will deliver exceptional customer service during the vehicle rental process and manage vehicle pickup and returns. Applicants should possess a clean driving license with at least 4 years of experience, excellent interpersonal skills, and the ability to thrive in a fast-paced setting. The company offers a competitive salary, holiday benefits, and opportunities for career advancement.

Benefits

Competitive Basic Salary

Starting on 6 weeks holiday

Pension and life insurance scheme

Enhanced Maternity and Adoption Leave

Discounted car hire rates

20% discount on mobile phone contracts

Cycle2Work

Free annual eye tests

Career progression opportunities

Qualifications

• A full, valid clean driving licence with a minimum of 4 years driving experience.
• Experience in car rental/sales is desirable but not essential.
• Ability to manage a fast-paced work environment.

Responsibilities

• Provide world-class customer service during vehicle rental processes.
• Ensure timely vehicle return and pickup for customers.
• Complete all necessary administration accurately.

Skills

Excellent communication and face to face interpersonal skills

Ability to work as part of a team

Flexibility in working hours

Customer service experience (desirable but not essential)

Job description

You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.Customer Service Returns Agent page is loaded## Customer Service Returns Agentlocations: Manchestertime type: Vollzeitposted on: Heute ausgeschriebenjob requisition id: JR109506**Stelleninhalte**Europcar is looking for **Customer Service Returns Agent**You will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience.Your previous experience should demonstrate your passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.**What we can offer you:*** Competitive Basic Salary* Starting on 6 weeks holiday (including bank holidays), increasing with length of service* Pension and a life insurance scheme* Enhanced Maternity and Adoption Leave *(subject to service and earning qualifications)** Discounted car hire rates across our network* 20% discount on EE mobile phone contracts\** Discounted hotel rates through the Accor Group after 12 months service\** Cycle2Work\** Free annual eye tests* Confidential legal and support service through BUPA* Career progression and development*\*forms part of current non contractual benefit offering***Main duties:*** Work closely with all staff to ensure customers receive and return their vehicles in a timely manner.* Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.* Ensure all administration is completed accurately according to operating procedures.* Process all workshop vehicles according to operating procedures.**Key skills required:*** A full, valid clean driving licence, with a minimum of 4 years driving experience is required* Excellent communication and face to face interpersonal skills* Ability to work as part of a team in a fast-paced environment* Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts.* Car rental/sales experience is desirable but not essential (training will be providedIf you believe you have what it takes to become a successful Customer Service Returns Agent within Europcar, then please apply today!*Agencies - Please do not send any speculative candidates or CVs in response to this advert. The Company will not accept any terms and conditions based on speculative applications being sent.***Europcar Mobility Group**Die Europcar Mobility Group ist ein globaler Mobilitätsanbieter mit 75 Jahren Erfahrung im Bereich Mobilitätsdienstleistungen und einer führenden Position in Europa. "We help to change the way you move" ist das, wofür wir stehen und was uns zusammenbringt.Wir bieten Geschäfts- und Privatkunden eine breites Angebot an Autos und Transportern, sei es für ein paar Stunden, ein paar Tage, eine Woche, einen Monat oder länger, "on demand" oder im Abo. Dabei setzen wir auf eine Flotte von mehr als 250.000 Fahrzeugen, die mit der neuesten Technologie ausgestattet sind, darunter ein wachsender Anteil an Elektrofahrzeugen.Unsere Marken sprechen unterschiedliche Bedürfnisse und Erwartungen an: Europcar - unser Premiumangebot –, und Goldcar – die smarte Alternative mit einem hervorragenden Preis-Leistungs-Verhältnis. Nicht zu vergessen Fox-Rent-A-Car, unser lokaler Champion in den USA. Die Zufriedenheit der Kunden steht im Mittelpunkt unserer Ambitionen und ihrer mehr als 8.000 Mitarbeiter, die dank eines starken Netzes in über 130 Ländern unsere Mobilitätsdienst-leistungen anbieten.Mehr Informationen unter: