Customer Service Representative Workplace Pensions

LGBT Great; Cardiff; Hybrid; GBP 23,000 - 25,000; Full time

Job summary

A leading diversity-focused organization is hiring Customer Service Representatives for their Workplace Pensions team in Cardiff. This hybrid role offers a competitive starting salary of £23,525-£24,525, with training provided to support customer interactions. Ideal candidates will have strong communication skills and a passion for helping customers. Benefits include bonuses, generous holiday, and a welcoming work environment.

Benefits

Annual performance-related bonus

Generous pension contributions

Private medical insurance

At least 25 days holiday

Discounts on products and high street stores

Qualifications

• Passion for supporting customers in various personal circumstances.
• Confidence in using desktop or laptop.

Responsibilities

• Regular communication with colleagues and customers.
• Handling all correspondence from internal and external customers.
• Maintaining scheme data and updating customer records.
• Collaborating with team members to resolve customer enquiries.

Skills

Strong communication skills

Administrative skills

Proficiency in MS Office

Job description

We’re recruiting for Customer Service Representatives to join our Workplace Pensions team, with a starting salary of £23,525-£24,525 depending on experience. This is a hybrid role where you’ll work 3 days from home and 2 days in our Cardiff office, Monday-Friday 9am-5pm. Some roles may offer more flexible working hours, for example, 8.30am - 4.30pm.

Please use the below link to apply:

https://smrtr.io/pBQVp

Our teams are made up of professionals from diverse backgrounds including call centre, retail, hospitality, and sales.

What you'll be doing:

• The tasks are varied, involving regular communication with colleagues and customers. This role includes administrative and processing work, as well as talking to customers on the phone.
• Handling all correspondence from internal and external customers, keeping them updated on progress to ensure clarity on next steps.
• Maintaining scheme data, administering, and updating customer and client records.
• Collaborating with team members to resolve customer enquiries and issues efficiently.
• Supporting vulnerable customers by considering their circumstances and needs, taking additional steps to assist them through interactions with Legal & General.

What we're looking for:

• Strong communication and administrative skills, with a passion for supporting customers in various personal circumstances.
• Confidence in using a desktop or laptop and experience with MS Office.
• People who love helping others! We value straightforward, ambitious, authentic, collaborative, and purposeful individuals.
• We will provide comprehensive training during our full-time office-based induction to equip you with the tools needed to assist our customers effectively.

What our colleagues say about working for Legal and General:

"It’s great to be around people who are different from you. Our team really embraces diversity and ensures everyone feels they belong."

"I fell in love with the job and my colleagues – and now I can’t imagine working anywhere else."

"I’d heard L&G was excellent at supporting career aspirations, and my experience confirms that."

Benefits include:

• Participation in our annual performance-related bonus plan and share schemes
• Generous pension contributions
• Life assurance
• Private medical insurance (permanent employees only)
• At least 25 days holiday plus public holidays, increasing to 26 after 2 years’ service, with holiday buy/sell options
• Competitive family leave policies
• Electric car scheme with salary sacrifice options
• Discounts on products and at high street stores and online
• Modern, wellbeing-focused office spaces designed for connection and collaboration

APPLY HERE