Customer Service Representative

QVC Germany; Liverpool; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading live social shopping company in Liverpool is seeking a Customer Service Representative to provide exceptional customer service and support our Customer Care Team. You will handle customer calls, resolve complex enquiries, and work towards individual performance targets. The position offers a competitive salary of £13.81 per hour, flexible working from home options after initial training, and various benefits including 30 days of annual leave and comprehensive health programs.

Benefits

30 days of annual leave

Home office options

Comprehensive health program

Subsidised cafeteria

Employee discounts

Qualifications

• Desire to deliver a first-class customer service experience.
• Experience interpreting and responding to customer questions.
• Strong communication skills to handle customer enquiries.

Responsibilities

• Support Customer Care Team by handling inbound customer calls.
• Resolve customers' complex enquiries while driving brand advocacy.
• Work towards achievable individual performance targets.

Skills

Customer service experience

Communication skills

Computer proficiency

Job description

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road.**Your Opportunity, Your Team*** The Customer Service representative supports our Customer Care Team in Knowsley, please view our to find out more about what it's like to work in our Contact Centre at QVC.* Joining the QVC UK team means a strong work-life balance and benefits like home office options, 30 days of annual leave, QVC bike leasing, comprehensive health program, free parking and a subsidised cafeteria. Best of all, you’ll join a global, dynamic company where collaboration and support help you make a real impact.* **Hourly Pay****** £13.81 per hour**Where You'll Work****Work from home approach (Minimum of first 3 months working onsite)**We aim to provide a flexible workplace where you can enjoy a combination of home and office-based working. Your leader will discuss what options we have available and what will work best for you and the business.**Contract type*** Permanent* Full-time**Work hours*** **On Call Days Monday - Sunday: 07:00-18:00,** with 2 weeks notice of shift.**What You'll Do*** In addition to being the welcoming friendly voice of QVC, you will be passionate about providing world class customer service. Our Customer Care Team Members handle inbound customer calls, resolving customers' often complex enquiries whilst driving brand advocacy.* Whilst working as part of a team to ensure our overall success, you will also work towards achievable individual performance targets.* To set you up to be successful and ensure you are ready to be great in your role, you will be provided with a supportive and seamless onboarding experience – which will include four weeks of training.**What You'll Bring*** The desire to deliver a first-class customer service experience.* Have experience interpreting and responding to customer questions.* Experience using a computer is necessary in this role.#INDOPS**Disability Confident Scheme**QVC UK is a Disability Confident Leader, level 3 accredited employer and operates a Disability Confident Scheme (“DCS”). For any UK based roles, if you’d like to be considered under this scheme, please indicate this on the application form.Our **Total Rewards** package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance.If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs. QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screenWe’re an inspired and diverse team that comes together to combine shopping and entertainment for millions of highly discerning shoppers. It’s a fun, fast-paced world, and what really sets us apart is our culture and talent experience. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!