Customer Service Representative

Xprt Dev; Newcastle upon Tyne; On-site; GBP 37,000 - 40,000; Full time

Job summary

A customer-oriented service provider in the United Kingdom is seeking a Customer Service Representative. This role involves handling inbound and outbound customer calls, assisting with order delivery tracking, and performing administrative tasks. The ideal candidate should have a minimum of 2 years of customer service experience and strong communication skills. Proficiency in Mandarin is highly desirable. This position requires on-site work, with a focus on supporting customers professionally and efficiently.

Qualifications

• Minimum 2+ years of customer service experience required.
• Experience in the E-commerce industry is an advantage.
• Valid work visa required for employment in Australia.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Assist customers with order delivery tracking and follow-up.
• Support daily administrative tasks as required.

Skills

Customer service experience

Excellent verbal and written communication skills

Problem-solving abilities

Computer skills

Team player

Proficiency in Mandarin

Tools

MS Office applications

Job description

home_work On-site

Posted 21 days ago

Tasks & Responsibilities

Handle inbound and outbound customer calls in a professional manner

Assist customers with order delivery tracking and follow-up

Understand customer needs and provide solutions with polite and professional phone manners

Support daily administrative tasks as required

Coordinate and communicate with internal teams and warehouses to ensure smooth operations

Perform other ad-hoc duties assigned by the supervisor

Qualifications & Experience

Previous customer service experience preferred

Minimum 2+ years of customer service experience required

Excellent verbal and written communication skills

Strong problem-solving abilities and customer-oriented mindset

Competent in computer skills and basic technology knowledge

Proficiency in MS Office applications required

A great team player, willing to collaborate across departments

Proactive, willing to learn and grow with the company

Experience in E-commerce industry is an advantage but not mandatory

Proficiency in Mandarin (Chinese) highly desirable

Valid work visa required for employment in Australia

About EEEZA PTY LTD

home_pin Auburn, NSW, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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