Customer Service - Personal Banker (6 Months)

NatWest; Loughborough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial institution in Loughborough is seeking a Customer Service, Personal Banker to provide exceptional support to branch customers. You will guide clients in achieving their financial goals while completing banking requests accurately. Ideal candidates will have strong communication skills and a passion for customer service. The role offers a competitive salary starting at £26,010 pro rata, comprehensive training, and flexible working hours, including some Saturdays and bank holidays.

Benefits

Flexible reward programme

33 days holiday entitlement

Monthly retirement fund contribution

Qualifications

• Motivated to develop career with a customer-centric approach.
• Ability to communicate product benefits clearly.
• Commitment to develop new skills and responsibilities.

Responsibilities

• Provide outstanding service to customers as first point of contact.
• Complete general banking requests like payments and transfers.
• Help customers understand banking options and services.
• Identify financial product opportunities and collaborate with teams.

Skills

Customer service orientation

Strong communication skills

Attention to detail

Interpersonal skills

Ability to thrive under pressure

Job description

Overview

Join us as a Customer Service, Personal Banker in Loughborough.

• You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals.
• We’ll look to you to proactively find ways to continually enhance our customer banking experience.
• We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training.
• This job does not meet Skilled Worker visa sponsorship requirements.

What you'll do

As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

Day‑to‑day, you’ll be:

• Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
• Completing general banking requests such as payments, balance enquiries and transfers.
• Helping customers to understand the different ways they can bank with us and the range of services we can offer.
• Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience.

The skills you'll need

To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer‑centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.

You’ll also need:

• A passion for customer service and strong attention to detail.
• The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals.
• Strong interpersonal skills and the ability to work well as part of a team.
• The commitment to develop new skills and responsibilities.

How we’ll reward you

You’ll join us on a competitive salary starting of £26,010 pro rata for the hours you work.

You’ll also benefit from:

• A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
• A generous holiday entitlement of 33 days, pro rata for hours worked.
• A monthly contribution to your retirement fund.

To find out more about the benefits we offer, check out our rewards and benefits page.

What else you need to know

Your working pattern

You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms the hours you work, typically , you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.

Your learning journey

Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.