Customer Service Leader - Retail Excellence & Team Growth

Morrisons; City of Edinburgh; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading UK supermarket is seeking a Customer Service Manager in Edinburgh to lead a team and ensure exceptional customer service. The role involves managing schedules, training staff, and responding to customer feedback. Candidates should have team management experience and a passion for customer service. The position offers competitive salary and generous benefits, including a bonus and private healthcare.

Benefits

Generous bonus

Attractive pension scheme

Private healthcare

Colleague discount

Family-friendly policies

Qualifications

• Experience managing a team in a fast-paced environment.
• Ability to communicate effectively and share best practices.
• Talent in building and maintaining relationships with stakeholders.
• Flexibility and adaptability to change.
• Active listening skills towards customers and colleagues.

Responsibilities

• Lead and empower colleagues to prioritize customer service.
• Respond to customer feedback effectively.
• Ensure store availability and performance.
• Manage department scheduling and performance.
• Deliver training to the team.
• Identify and develop talent within the department.

Skills

Team management

Great communication

Relationship building

Adaptability

Customer service passion

Job description

A leading UK supermarket is seeking a Customer Service Manager in Edinburgh to lead a team and ensure exceptional customer service. The role involves managing schedules, training staff, and responding to customer feedback. Candidates should have team management experience and a passion for customer service. The position offers competitive salary and generous benefits, including a bonus and private healthcare.