Customer Service Executive — Hybrid + Early Friday Finish

Northampton Business Directory; Northampton; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A customer service-oriented company located in Northampton seeks a Customer Service Executive for a 12-month contract. The successful candidate will be responsible for handling customer enquiries, processing orders, and maintaining accurate records. Key qualifications include GCSE English and Maths, with a positive attitude and strong communication skills. This role offers a competitive salary, a bonus, and hybrid working, along with additional perks like finishing early on Fridays and free on-site parking.

Benefits

Competitive salary + bonus

Finish at 1pm every Friday

Free on-site parking

Hybrid working

Qualifications

• Previous experience in customer service or internal support roles is helpful but not essential.
• Strong communication and organizational skills required.
• Proactive approach to building relationships and solving problems.

Responsibilities

• Responding to customer enquiries with professionalism.
• Processing and progressing orders to meet deadlines.
• Liaising with internal teams to provide updates.
• Maintaining accurate records and systems.
• Supporting customers with complaints and returns.

Skills

Communication skills

Organizational skills

Problem-solving

Education

GCSE English and Maths (Grade C or above)

Job description

A customer service-oriented company located in Northampton seeks a Customer Service Executive for a 12-month contract. The successful candidate will be responsible for handling customer enquiries, processing orders, and maintaining accurate records. Key qualifications include GCSE English and Maths, with a positive attitude and strong communication skills. This role offers a competitive salary, a bonus, and hybrid working, along with additional perks like finishing early on Fridays and free on-site parking.