Customer Service & Bodyshop Liaison Advisor

Allied Vehicles Group; Glasgow; On-site; GBP 26,000 - 30,000; Full time

Job summary

A specialist vehicle manufacturer in Glasgow is seeking a Customer Service Advisor to join their Bodyshop team. The role involves handling customer inquiries, managing daily workloads, and assisting with vehicle repairs. The position offers a salary of approximately £26k per annum plus bonus and comes with a range of benefits including generous annual leave and professional development opportunities. Ideal candidates should possess strong communication and PC skills.

Benefits

Generous Annual Leave

Financial Security through group life scheme

Annual salary reviews

24/7 Health Support via GP24

Free staff parking

On-site cafeteria

Cycle-to-work scheme

Continuous Development opportunities

Exclusive Discounts

Recognition and Rewards programs

Qualifications

• Previous motor trade experience is advantageous but not essential.
• Excellent communication skills, both written and verbally.
• Good Microsoft Office skills, especially Excel and Outlook.

Responsibilities

• Assist and manage daily workload based on priorities and customer KPIs.
• Handle incoming and outgoing telephone calls professionally.
• Welcome customers at reception upon arrival.
• Progress claims on behalf of customers and assist with paperwork.
• Use sound selling skills to improve estimate conversion rates.
• Maintain the Bodyshop management system and update it regularly.
• Book work according to workshop capacity and customer needs.
• Liaise with customers regarding completion dates and times.
• Assign loan vehicles as necessary and maintain records.
• Raise company paperwork for the vehicle repair process.
• Monitor the progress of vehicles being repaired.
• Inform customers of vehicle completion and arrange collection.
• Check incoming condition of vehicles and inform customers of defects.
• Process company and insurance documentation.

Skills

Excellent communication skills

Good PC skills

Planning and organisation skills

Job description

A specialist vehicle manufacturer in Glasgow is seeking a Customer Service Advisor to join their Bodyshop team. The role involves handling customer inquiries, managing daily workloads, and assisting with vehicle repairs. The position offers a salary of approximately £26k per annum plus bonus and comes with a range of benefits including generous annual leave and professional development opportunities. Ideal candidates should possess strong communication and PC skills.