Customer Service Associate - Betting Shop

William Hill PLC; Guildford; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading betting company in Guildford seeks a Customer Service Representative. This part-time role requires strong interpersonal skills and a passion for customer service. Responsibilities include welcoming customers, processing bets, and assisting with queries. Competitive benefits provided, including annual pay reviews, holiday entitlement, and training opportunities. Ideal for people who enjoy engaging with customers and building relationships in a community-focused environment.

Benefits

28 days holiday annually (pro rata)

Paid birthday day off

Subsidised travel

Pension plan matching up to 4%

Discounts in high street shops, cinemas, and holidays

Training and development opportunities

Qualifications

• Must be age 18+ (legal requirement).
• Ability to engage with customers from all walks of life.
• Passion for delivering great customer service.

Responsibilities

• Welcome customers with a friendly face.
• Process bets and assist with customer queries.
• Help customers use betting terminals.
• Build relationships and provide excellent customer service.
• Champion safer gambling at all times.

Skills

Strong interpersonal and empathy skills

Customer service passion

Job description

A leading betting company in Guildford seeks a Customer Service Representative. This part-time role requires strong interpersonal skills and a passion for customer service. Responsibilities include welcoming customers, processing bets, and assisting with queries. Competitive benefits provided, including annual pay reviews, holiday entitlement, and training opportunities. Ideal for people who enjoy engaging with customers and building relationships in a community-focused environment.