Customer Service Assistant - Twilight

Wickes; Sheffield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading home improvement retailer located in Sheffield is seeking a Customer Service Assistant. This role focuses on delivering exceptional customer service while assisting customers in the store. You will work flexible shifts including evenings and weekends. Benefits include competitive pay based on age, a gain share bonus, pension contributions, and numerous financial and wellbeing perks. Join a supportive team that prioritizes colleague wellbeing and development.

Benefits

Up to £300 per month gain share bonus

Up to 10% employer pension contribution

Up to 35 days of annual leave

20% colleague discount

Cycle to work scheme

Life assurance

Financial education & loans

Discount platform for retailers

Savings on gym membership

Qualifications

• Experience providing high levels of customer service.
• Ability to assist customers efficiently.
• Strong communication skills.

Responsibilities

• Assist customers and enhance their shopping experience.
• Ensure stock is readily available and organized.
• Collaborate with team members to maintain store operations.

Skills

Customer service

Experience in a similar role

Job description

The Role

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

Shift Patterns

• Sunday: 3pm - 12am
• Monday: 6pm - 12am
• Wednesday: 6pm - 12am
• Thursday: 6pm - 12am

About you

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

Please ensure to apply with an up to date CV attached. Applications without CVs currently will not be accepted.

If you require adjustments to be able to apply, please submit a reasonable adjustment form below.

What can we offer you

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• For 21+ years: £12.21 phr, 18-20 years: £11.52 phr, under 18 years: £8.47 phr.
• Up to £300 per month gain share bonus.
• Up to 10% employer pension contribution.
• Up to 35 days of annual leave including 8 days of bank holidays.

Other financial and wellbeing benefits include:

• 20% colleague discount
• Save-as-you-earn scheme
• Cashback health scheme
• Cycle to work
• Life assurance
• Peppy
• Aviva Digital GP
• Financial education & loans
• Discount platform including savings and cashback at numerous retailers
• Savings on gym membership

We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.

Apply Now!

* Salary dependent on age.

Vacancy Reference #Customer Service Assistant

Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required - general enquiries, or direct CV applications cannot be accepted via this form.