Customer Service Assistant (FOH) & Fitness Instructor

Halo Leisure; Bromyard; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local leisure organization in Bromyard is seeking a Customer Service Assistant & Fitness Instructor to enhance visitor experiences. The role involves helping visitors stay active, managing reception duties, and providing customer inductions. Candidates should have good communication skills and organizational abilities. Competitive pay and various benefits including free facility use, discounts, training opportunities, and 25 days annual leave are offered.

Benefits

Free use of facilities

Family discounts

Training and development

25 days annual leave

Health cash plan

Enhanced maternity and paternity pay

Enhanced absence pay

Pension contributions

Long-service rewards

Cycle-to-work scheme

Qualifications

• Experience in a customer-facing role is desirable, but training will be provided for the right candidate.
• Ability to communicate clearly, resolve customer queries and encourage participation in leisure activities.
• Strong organisational skills, willingness to work a regular pattern of shifts.

Responsibilities

• Help visitors to the centre stay active, provide advice and guidance on activities.
• Support customer enquiries and deliver a positive experience.
• Manage reception duties, open and close the building.

Skills

Experience in a customer-facing role

Ability to communicate clearly

Strong organisational skills

Job description

Customer Service Assistant (FOH) & Fitness Instructor

Reference: DEC20259699

Expiry date: 17:00, Wed, 14th Jan 2026

Location: Bromyard

Salary: Competitive (£12.21 per hour)

Benefits: Free use of facilities, family discounts, training and development, 25 days annual leave plus bank holidays, health cash plan, enhanced maternity and paternity pay, enhanced absence pay, pension contributions, long‑service rewards, staff award nomination, cycle‑to‑work scheme.

Rota

• Tuesday morning 06:45‑10:30
• Wednesday afternoon/evening 14:45‑21:15
• Thursday afternoon/evening 13:30‑21:15

As a Customer Service Assistant & Fitness Instructor you will be friendly, approachable and a great listener. You will help visitors to the centre stay active, provide advice and guidance on activities, support customer enquiries and deliver a positive experience. You will manage reception duties, open and close the building, provide customer inductions and support the sales of memberships and bookings.

The Key Requirements

• Experience in a customer‑facing role is desirable, but training will be provided for the right candidate.
• Ability to communicate clearly, resolve customer queries and encourage participation in leisure activities.
• Strong organisational skills, willingness to work a regular pattern of shifts.

Benefits and Perks

• Free use of our facilities (gym, swimming, soft play, tennis, golf and more)
• Family discounts
• Training and development with career progression opportunities
• 25 days annual leave plus bank holidays
• Health cash plan
• Enhanced maternity and paternity pay
• Enhanced absence pay
• Additional employer contributions to pension scheme
• Long‑service rewards, baby gifts and other reward schemes
• Chance to receive an annual staff award nomination
• Cycle to work scheme

The Next Step

Following your application you will receive an email outlining the next steps.